CANCELLED SUBSCRIPTION, STILL BEING BILLED

Question

Microsoft Rep. I have tried calling microsoft, adding a question to this page, starting a support request - all of them either couldn't help or came up with an error. I cancelled my Azure subscription in January after selling our business. Since then we have closed any associated emails etc as the business has not been functioning. We have now been billed $200+ again for a yearly subscription that we cannot seem to contact Azure about.

Could someone please contact me ASAP to resolve this? Nothing I have tried has worked

Answer 1

Hello @Peter Kirkpatrick

Firstly, I would suggest checking your billing history to see if there are any active subscriptions that you may have missed. You can do this by logging into the Azure portal and navigating to the "Cost Management + Billing" section.

From there, you can view your billing history and see if there are any active subscriptions that you may have missed cancelling. If you have already cancelled all your subscriptions and are still being billed, you can try contacting Azure support directly. You can create a support request by following the steps outlined in this document: https://docs.microsoft.com/en-us/azure/azure-supportability/how-to-create-azure-support-request 

If you are still having trouble creating a support request, you can try posting your issue on the Azure forums (https://docs.microsoft.com/en-us/answers/topics/azure.html).

I hope this helps.