Cannot Print to a Network Printer on Prem from Azure Server

Marc Silberkleit 0

I have an RDS server in Azure it is in an Entra domain called Company.local I have printers in the warehouse that it needs to print to. I can ping the printer, the powershell test-netconnection <server> -port 9100 works correctly the queue looks right, but when I send a test page it says printing the spooler says it was sending to the printer but then nothing goes to printer and the queue shows an error.

Sai Krishna Katakam 165 Reputation points Microsoft Vendor

2024-08-19T13:05:42.5233333+00:00
Hi Marc Silberkleit,

Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.

I understand that you are experiencing issues with printing to a network printer on-premises from your Azure RDS server. Here are a few steps you can take to troubleshoot and potentially resolve the issue:
Verify and Update Printer Drivers:

Ensure that the printer driver installed on the RDS server is the latest version and matches your printer model. Sometimes, driver updates can resolve issues that are not apparent through basic connectivity checks.

Download the latest drivers from the printer manufacturer’s website and install them.

Restart the Print Spooler:

Open PowerShell as an administrator on the RDS server.

Run the following commands

Stop-Service -Name Spooler

Start-Service -Name Spooler

This will restart the Print Spooler service which manages print jobs.

Clear the Print Queue:

Go to "Devices and Printers" on the RDS server.

Right-click the printer, select “See what’s printing,” and delete any stuck print jobs.

Review Printer and Spooler Logs:

Event Viewer:

Open Event Viewer on the RDS server.

Check under “Windows Logs” -> “Application” and “System” for any errors related to the print spooler or the printer.

Printer Logs:

If your printer has a web interface or built-in logging capabilities, review the logs for any indications of issues.

If you have any further queries, do let us know. If the comment is helpful, please click "Upvote".
Sai Krishna Katakam 165 Reputation points Microsoft Vendor

2024-08-20T12:46:14.31+00:00

Hi Marc Silberkleit,

Just checking in to see if you had a chance to see my comment to your question. Please tell us if it was helpful and feel free to reach out to us if you have any queries.

If it was helpful, please click "Upvote" on his post to let us know.

Thank You.
Sai Krishna Katakam 165 Reputation points Microsoft Vendor

2024-08-21T13:56:44.15+00:00

Hi Marc Silberkleit,

I wanted to check if you had the opportunity to review the information which was provided in my previous posted comment.

If it was helpful, please click "Upvote" on his post to let us know.

Thank You.

1 answer

Jing Zhou 6,860 Reputation points Microsoft Vendor

2024-08-26T01:17:36.9266667+00:00

Hello,

Thank you for posting in Q&A forum.

To further troubleshoot this issue, please kindly try below steps:

1.Check if the RDS server has the necessary permissions to access the printer, otherwise it can fail when printing.

2.Reproduce the issue and capture the process in a network trace by network monitor or wireshark. Check the traffic flow and see if there's anything wrong with the TCP connection.

3.Make sure the printer driver is up to date.

4.Check the printer queue and see if there's any error inside.

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

Best regards，

Jill Zhou

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