Unable to login to Azure Databricks Account Console

Question

I have a personal Azure pay-as-you-go subscription in which I have the 'Global Administrator' role. I am also the databricks account administrator.

Until two weeks ago, I was able to access the databricks account console without any issues, but I am facing issues during the last 2 weeks as below. It's not only isolated to me. I have checked with other users in my user group and they are facing the same issue. All of them were able to access the account console in the past.

I am accessing the account console via the 'manage account' menu as below

This takes us to the page below with the error as shown here

It suggests the error is temporary, but I have been seeing it over the last 2 weeks.

As you can see below, the user I am trying to access has Global Administrator role.

Also, the workspace is a premium workspace as below

I have tried clearing the cache and also using a different browser. All of these return the same error.

As I could access the account console successfully in the past, I assume it's due to some recent changes to databricks. I have looked through the documentation to see if I need to add additional roles or privileges, but nothing is pointing to a solution.

Has anyone faced similar issue. If so, could you please help resolve this.

Please note that the Azure subscription is my personal pay-as-you-go subscription. Other people I spoke to also have the same issue with personal subscription, not corporate accounts.

Thanks.

Answer 1

Hello Ramesh

What is the error message you are getting when sing in with Microsoft Entra ID?

If you are getting the error - Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application 'xxx-xxx-xxx' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.

then the user account you are trying to use to access the Databricks application does not exist in the tenant 'Microsoft Services'. This can happen if the user account is not associated with the tenant or if the user account is not authorized to access the Databricks application.

Please check the below:

• Check the user account: Make sure that the user account you are trying to use to access the Databricks application is associated with the tenant 'Microsoft Services'. You can check this by logging into the Azure portal and navigating to the 'Users' section of the Microsoft Entra ID instance associated with the tenant.

Add the user account as an external user: If the user account is not associated with the tenant, you can add the user account as an external user in the tenant. To do this, you can follow the steps outlined in the Add guest users to your directory in the Azure portal article.

• Check the user account permissions: Make sure that the user account has the necessary permissions to access the Databricks application.

I hope this helps! Let me know if you have any further questions.

Answer 2

Hi @Bhargava-MSFT , many thanks for providing the solution. I have followed the steps to create a new external user and assign 'Global Administrator' role. I was able to login to the databricks account console using this user. I also had a solution in the databricks community forum which suggested us to use the external user created by default, which also works.

I can see that many people are still unable to follow the instructions given here. So, I have created step-by-step instructions on how I resolved this issue and it's available here - https://github.com/cloudboxacademy/azure_databricks_course/blob/main/known-issues/unable-to-login-to-azure-databricks-account-console.md

Hope this helps others!