A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
Trouble while verifying my account
Error Code: 500121
Request Id: 8253cef5-61ac-47d9-a165-6f956c295c00
Correlation Id: 2b6458b5-ea39-420c-975c-36de6f1f6a78
I am having this same problem. My admin has already reset my password and MFA in Azure Active Directory. I am still getting a third prompt for Authenticator, but I still don't have my old phone.