Hi,
Before going further, I would appreciate your help in clarifying the following situations:
Were there any error messages? Did this happen to other programs?
Were there any changes made to your PC?
What is your OS version?
Have you tried running this game in compatible mode (since it was published in 2010)? You could do this following this instruction:
Make older apps or programs compatible with Windows 10
If this issue is related to this game alone, please contact the game provider support:
https://support.2k.com/hc/en-us/sections/200299753-Civilization-V
Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information
Best regards.
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