How can I pay an invoice that doesn't allow me to pay in the portal

Question

Where can I pay and invoice when the red letter tells me I am not able to pay in the portal.

"You can't pay this invoice in the portal. Please contact Azure Support for assistance."

Answer 1

Hi John,

Please create a new billing support request using my instructions below. There is no charge.

Use this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_CostManagement/Menu/~/support/openedBy/AzurePortal

Fill out Summary, Problem type, Problem subtype, click Next. There will be a delay, then some recommended solutions will be shown. Do not click on any of the recommended options shown.

In the upper left corner, click Return to support request

Click Next to move to Additional details tab, fill out required information, email/phone, etc., click Next, review details and submit case. After submitting you should receive an automated email with a few minutes and a support engineer should contact you within 1 business day.

Please click Accept Answer and upvote if the above was useful.

Thanks.

-TP