EasSendFailedPermanentException: An EAS Send command failed: Unable to send the message: either the send quota has been exceeded; or the message was too large; or the mailbox is over-quota. Exchange ActiveSync error details: SendQuotaExceeded, Code ='115'

Question

At the start it was when i was sending attachments, now it is sometimes without, emails are bouncing straight back.

We have had on out online webmail, and the problem does not happen it is only when using Outlook Exchange.

EasSendFailedPermanentException: An EAS Send command failed: Unable to send the message: either the send quota has been exceeded; or the message was too large; or the mailbox is over-quota. Exchange ActiveSync error details: SendQuotaExceeded, Code ='115'. --> Unable to send the message: either the send quota has been exceeded; or the message was too large; or the mailbox is over-quota. Exchange ActiveSync error details: SendQuotaExceeded, Code ='115'.

Failure Code: a056

Answer 1

Hi, @sonnie ridgley

Welcome to the Microsoft Q&A platform!

Based on your description, I understand that you are having a problem sending an email through Outlook Exchange, and the email is bounced with the error EasSendFailedPermanentException: SendQuotaExceeded, Code='115'. This error indicates that the sending quota has been exceeded, the message is too large, or the mailbox has exceeded the quota.

 

1. Are you using a mobile device to send an email with attachments?
2. Did you send a large number of emails in a short period of time before the error was reported?

 

This error can be due to several reasons:

1. Sending quota exceeded: This means that the number of emails you are allowed to send in a certain period of time has been exceeded. This is a common restriction set by email servers to prevent spam.
2. The message is too large: If the email you are trying to send contains large attachments, it may exceed the size limit set by the server.
3. Mailbox exceeds quota: If your mailbox has reached the storage limit, you won't be able to send or receive new messages until some space is freed up.

 

To fix this issue, you can try the following steps:

1. Check mailbox storage: Make sure your mailbox doesn't exceed the storage limit. Delete unnecessary emails or move them to the archive.
2. Reduce message size: If you send large attachments, try reducing their size or using a file-sharing service.
3. Considering that this doesn't happen all the time, then wait a while and try to send an email later, as the sending quota usually resets after a while.

 

Also, are you using a mobile device to send emails with attachments? As far as we know, mobile devices typically use the Exchange ActiveSync protocol to connect to Exchange servers. By default, ActiveSync doesn't have the maxAllowedContentLength key in the web.config file. However, the maximum message size for ActiveSync is affected by the maxAllowedContentLength value that applies to all websites on the server. The default value is 300000000 bytes. Therefore, if the message size exceeds this default limit, we will receive a "Quota Exceeded" error. For more information, see Configure client-specific message size limits | Microsoft Learn

 

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Answer 2

Hi,

yes i am using the Outlook App, ios.

The images are not large, and they send absolutely fine when sending from the laptop. It has also started happening with no attachments but with the same error code.