In a live microsoft teams event, the screen loses its organization

Question

When I start a live event in teams, the screen loses its settings, and makes it difficult to access the event controls, or search for the items to share. We have conducted team tests for a live event and participants have had the same problem with different hardware.What factors can help avoid this problem? The computer I use is an HP Elitedesk CPU based on AMD A10 9700 with 16 Gb and 1Tb Hdd, original Microsoft Windows 10, Office 365 License E3, and Microsoft Teams desktop.

Answer 1

Hi @Battilana Juan Carlos Ramón (CORRIENTES) ,

According to your description, do you mean live event settings has nothing to use, right?

How did you change your live event settings?

In this case, we recommend you follow these tips to troubleshoot this issue:

*Check the service health for Microsoft Teams. You can go to the Teams Service Health console to review the service health.

https://learn.microsoft.com/en-us/microsoftteams/service-health

*Make sure if you have these license when present a Teams live event. For more details, you can refer to:

https://learn.microsoft.com/en-us/microsoftteams/teams-live-events/plan-for-teams-live-events#who-
can-attend-create-and-schedule-live-events

*Check if you have met the network requirements in Microsoft Teams

https://learn.microsoft.com/en-us/microsoftteams/prepare-network

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