Why is Microsoft Edge Failing to Synchronize Bookmarks Across Devices Despite Being Logged In?

Question

I'm encountering a frustrating issue with Microsoft Edge: despite being logged into the same Microsoft account across all my devices, my bookmarks are not syncing as expected. This problem has persisted for several weeks, and I’ve tried all the standard troubleshooting steps, such as clearing cache, ensuring sync is enabled, and updating the browser. Given that Edge promises seamless synchronization between devices, it’s disappointing to see this feature failing. Can anyone provide a solution or explain why this might be happening? It’s crucial for my workflow to have access to my bookmarks on all devices, and this issue is significantly impacting my productivity.

4o mini

Answer 1

Hi @Anas Rez ,

Sounds like you have encountered cloud data corruption, so other devices may not be successfully syncing from the cloud for your bookmarks. I suggest you try the following solutions:

(Recommendation)Back up your favorites

Before performing a reset, we recommend that you back up your favorites. Use the following steps to back up your favorites.

1. In Microsoft Edge, select Ctrl + Shift + O > select the ellipsis (...) > select Export favorites.
2. Choose the file where you want to save your favorites. You can provide your own filename or use the default name that Microsoft Edge provides, "favorites_month_day_year.html. For example, "favorites_07_05_21.html". If you need to restore your favorites later, you can do so from that file.
3. Select Save.

Solution 1 Perform sync reset on other devices to resync data from the cloud

Use the following steps to perform a resync:

1. Go to Settings > Profiles > Sync > Re-sync data to this device and then select on "Re-sync". A resync can take from a few seconds to a few minutes, depending on how much of your data is stored in Microsoft's cloud.
2. If sync problems persist after a resync, select "Still having sync problems? Try another option" to see more steps and then select "Reset sync". It's important to keep the browser open until the reset is fully complete.

Solution 2 Perform a reset to remove your data from Microsoft's cloud, and then resync your data to the cloud

If you want to remove your data from Microsoft's cloud, use the following steps to do a reset.

1. Stop synchronization on devices except the device you're performing the reset on (the device with the bookmark data). In Microsoft Edge, go to Settings > Profiles > Sync, and toggle off sync for the data types that you want to remove from Microsoft's cloud.
2. After you stop synchronization for the data types you chose, go to Settings > Profiles > Sync > Re-sync data to this device and select "Still having sync problems? Try another option" to see more steps and then select "Reset sync". It's important to keep the browser open until the reset is finished.
3. After reset is completed, you will find sync off but your data still exists locally. Please resume sync so data will once again synchronize from your device to the cloud.
4. You may go to other devices and turn on sync again to check if the data can successfully be synchronized.

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Best Regards,

Shijie Li