error message in my account

Karen P. Osorio Salcedo 1 Reputation point
2020-12-04T20:29:47.607+00:00

We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam: •Use Internet Explorer (version 9 or above) or Edge
•Clear all cache and cookies
•Use the InPrivate option in Internet Explorer or Edge
If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum.

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  1. Dave Patrick 342.8K Reputation points MVP
    2020-12-04T20:32:19.567+00:00

    Microsoft Certification / Training is supported on their own forums. I'd try asking for help with exam scheduling / vouchers in dedicated forums here. (Participate\Ask A Question)
    Exams/Exam Registration/General Registration Questions
    Exams /Exam Registration and Scheduling/Scheduling with Pearson Vue
    Exams / Discounts/Vouchers/Special Offers / Event Offers

    --please don't forget to Accept as answer if the reply is helpful--