AVD freezing or shutting down

Question

Hello,

I am experiencing an issue with three users where their Azure virtual desktop (AVDs) freeze or shut down unexpectedly. Despite checking their connections, resetting user data, and reinstalling the remote desktop app, the issue persists.

Does anyone have any advice for resolving this issue?

Thank you.

Answer 1

Hello Gabriel Caicedo,

Welcome to the Microsoft Q&A and thank you for posting your questions here.

I understand that you are having an issue with three users where their Azure virtual desktop (AVDs) freeze or shut down unexpectedly, despite all your tries the problem persist.

One of the most common situations could be performance issues, follow a methodical approach to identify and resolve this common issues. This link: https://learn.microsoft.com/en-us/azure/virtual-desktop/troubleshoot-client-windows provides practical steps for AVD environments deployed in Azure.

Also, since only three out of many. Check for scheduled UI changes: https://techcommunity.microsoft.com/t5/azure-virtual-desktop/session-hosts-changed-from-unavailable-to-shutdown/td-p/3779776 and follow security best practices for AVD. Azure Virtual Desktop benefits from built-in advanced security features, such as Reverse Connect: https://learn.microsoft.com/en-us/azure/virtual-desktop/security-recommendations.

Accept Answer

I hope this is helpful! Do not hesitate to let me know if you have any other questions.

** Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful ** so that others in the community facing similar issues can easily find the solution.

Best Regards,

Sina Salam

Answer 2

Hi @Gabriel Caicedo,

Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.

In addition to Sina Salam's solution, we recommend referring to this document: https://learn.microsoft.com/en-us/azure/virtual-desktop/troubleshoot-client-windows-basic-shared?pivots=azure-virtual-desktop

If you have any further queries, do let us know.