AADSTS50020 Authentication Issue

Question

Hello!

I am a new Azure user. I am using this account to learn and hopefully obtain my AZ-900 certification. However, this message keeps on popping and is preventing me from accessing a lot of the resources and services. I first did not have any subscriptions but then opted for the Azure for Student, which did not help. How can I solve this? I tried calling (866)807-5850 but cannot get through to an agent.

Any help would be greatly appreciated.

Answer 1

Hi @Esther Belotsi

Thank you for posting this in Microsoft Q&A.

I understand that you are trying to create a resource, but you are getting error "AADSTS50020: User account '******@domain.com' from identity provider {IdentityProviderURL} does not exist in tenant {ResourceTenantName}".

When a guest user attempts to access an application or resource within the resource tenant, the sign-in process fails, and an error message is displayed.

Are you utilizing a personal account to create a resource in the Azure portal?

When you try to log in to Azure portal by using your personal Microsoft Accounts (Outlook, Hotmail or OneDrive), you are connected to the Microsoft Services tenant by default. Within the default tenant, there is no linked directory for performing any actions. This behavior is expected.

For this purpose, you need to create your own tenant rather than using the Microsoft Services (f8cdef31-a31e-4b4a-93e4-5f571e91255a) tenant. When you create a new tenant, you by default become the Global Administrator of the new tenant and have full access to all the options in that tenant.

To create an Azure account with a new tenant, open in-private/incognito browser window (just to avoid SSO), access https://azure.microsoft.com/en-us/free/ to create a free Azure account.

Once the new account is created, you should be able to see and switch to the new tenant by clicking on the settings icon as highlighted below:

To know more details about error message: Error AADSTS50020

You will get customer service phone number here based on your country: Global Customer Service phone numbers

Hope this helps. Do let us know if you any further queries.

Thanks,

Navya.

If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

Answer 2

To fix this:

Sign out, then sign in again from a different browser or a private browser session

See:

https://learn.microsoft.com/en-us/troubleshoot/azure/entra/entra-id/app-integration/error-code-aadsts50020-user-account-identity-provider-does-not-exist

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola