MS Teams "Please sign in again." message.

Question

Hi,

AVD Windows 11 multi session using FSLogix, we used the image from Azure portal that comes with 365 Apps.

Brand new setup, rebuilt session hosts but same issue.

Teams displays the following message when logging in > Please sign in again. This could be a request from your IT department or Teams, or the result of a password update.

The message is displayed within a red horizontal banner at the top, as mentioned even rebuilding new session hosts this message appears.

This has to be an issue MS side and not something we have incorrectly configured.

Please help.

thanks

Answer 1

Hello @Zuuber

This error typically occurs due to issues with user profiles, office configurations, or authentication mechanisms. If you've already tried any troubleshooting steps, like recreating profiles and re-installing Office, them the issue could be be more deeply rooted. If not, you can try it. Here are some suggestions:

If FSLogix was noy updated, then update it or create new fslogixprofiles if possible

Reset AAD Broker Plugin Cache: This can be done by deleting the cache files located in %LOCALAPPDATA%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy.

Network and Firewall Configuration: Verify that the necessary endpoints for Entra ID and Microsoft services are reachable and not blocked.

Group Policy and Security Software Review: Review Group Policies and security software configurations to ensure nothing is interfering with the sign-in process.

Office Activation Troubleshooter: Use Microsoft's Activation Troubleshooter tool to detect and fix common Office activation issues.

New VM Setup: If the issue persists, setting up a new VM could help isolate the problem further by comparing it to the existing setup.

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