Missing 2560x1440 resolution on my 5120x1440 monitor

Question

I have an ultra wide monitor, at one point randomly I lost the ability to use the windowed mode resolution 2560x1440 for all games Screenshot 2024-08-16 224617.png including the Nvidia control panel Screenshot 2024-08-16 224504.png. I have looked up a lot of stuff, I've tried to use a different port, update windows, update drivers, and more but I still can't fix it. I use a Nvidia GeForce RTX 3070 Ti.

Here is my system info

OS Name: Microsoft Windows 10 Home

Version: 10.0.19045 Build 19045

Other OS Description: Not Available

OS Manufacturer: Microsoft Corporation

System Manufacturer: Micro-Star International Co., Ltd.

System Model: MS-7C56

System Type: x64-based PC

System SKU: To be filled by O.E.M.

Processor: AMD Ryzen 7 5800X 8-Core Processor, 3801 Mhz, 8 Core(s), 16 Logical Processor(s)

BIOS Version/Date: American Megatrends International, LLC. 1.C0, 3/13/2023

SMBIOS Version: 2.8

Embedded Controller Version: 255.255

BIOS Mode: Legacy

BaseBoard Manufacturer: Micro-Star International Co., Ltd.

BaseBoard Product: MPG B550 GAMING PLUS (MS-7C56)

BaseBoard Version: 1.0

Platform Role: Desktop

Secure Boot State: Unsupported

PCR7 Configuration: Binding Not Possible

Windows Directory: C:\Windows

System Directory: C:\Windows\system32

Boot Device: \Device\HarddiskVolume2

Locale: United States

Hardware Abstraction Layer: Version = "10.0.19041.3636"

Time Zone: Central Daylight Time

Installed Physical Memory (RAM): 32.0 GB

Total Physical Memory: 31.9 GB

Available Physical Memory: 24.3 GB

Total Virtual Memory: 36.7 GB

Available Virtual Memory: 27.6 GB

Page File Space: 4.75 GB

Page File: C:\pagefile.sys

Kernel DMA Protection: Off

Virtualization-based security: Not enabled

Device Encryption Support: Reasons for failed automatic device encryption: PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable

Hyper-V - VM Monitor Mode Extensions: Yes

Hyper-V - Second Level Address Translation Extensions: Yes

Hyper-V - Virtualization Enabled in Firmware: Yes

Hyper-V - Data Execution Protection: Yes

Answer 1

Hi Brandon,

Thanks for your post. Generally speaking, the lack of resolution options is usually caused by the computer's graphics driver not installed or installed incorrectly. Kindly reinstall graphics driver and see if it persists.

1. Firstly, find the graphics card in [Control Panel] - [Device Manager], and then open the drop-down option to uninstall the driver;
2. Download the graphics card from official website and restart the computer after installation.

Best Regards,

Ian Xue

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Answer 2

Change the Display cable.

Reset Nvidia Control Panel Settings.

Right-click on your monitor and select "Update driver."

Update monitor firmware.

Check Windows display settings.