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Windows 11 Random computer restarts

Aaron Angelo 0 Reputation points
2024-08-17T13:45:57.4666667+00:00

I have been having an issue with my computer restarting randomly and am unsure of the root cause.

No minidump is produced.

The screen goes black and after a few seconds, the system reboots.

Windows is up to date and I am running the latest drivers and firmware for all devices.

Windows was reset to attempt to resolve the issue on 7/30/24 with no change.

Below are the logs created when the restart occurs

8/15/2024 8:40:28 PM

  <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />

  <EventID>41</EventID>

  <Version>9</Version>

  <Level>1</Level>

  <Task>63</Task>

  <Opcode>0</Opcode>

  <Keywords>0x8000400000000002</Keywords>

  <TimeCreated SystemTime="2024-08-16T00:40:28.2441132Z" />

  <EventRecordID>12643</EventRecordID>

  <Correlation />

  <Execution ProcessID="4" ThreadID="8" />

  <Channel>System</Channel>

  <Computer>*******</Computer>

  <Security UserID="S-1-5-18" />

  </System>

  • <EventData>

  <Data Name="BugcheckCode">0</Data>

  <Data Name="BugcheckParameter1">0x0</Data>

  <Data Name="BugcheckParameter2">0x0</Data>

  <Data Name="BugcheckParameter3">0x0</Data>

  <Data Name="BugcheckParameter4">0x0</Data>

  <Data Name="SleepInProgress">0</Data>

  <Data Name="PowerButtonTimestamp">0</Data>

  <Data Name="BootAppStatus">0</Data>

  <Data Name="Checkpoint">0</Data>

  <Data Name="ConnectedStandbyInProgress">false</Data>

  <Data Name="SystemSleepTransitionsToOn">0</Data>

  <Data Name="CsEntryScenarioInstanceId">0</Data>

  <Data Name="BugcheckInfoFromEFI">false</Data>

  <Data Name="CheckpointStatus">0</Data>

  <Data Name="CsEntryScenarioInstanceIdV2">0</Data>

  <Data Name="LongPowerButtonPressDetected">false</Data>

  <Data Name="LidReliability">false</Data>

  <Data Name="InputSuppressionState">0</Data>

  <Data Name="PowerButtonSuppressionState">0</Data>

  <Data Name="LidState">3</Data>

  </EventData>

  </Event>

8/15/2024 8:40:37 PM

  <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />

  <EventID>1</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>0</Task>

  <Opcode>0</Opcode>

  <Keywords>0x8000000000000002</Keywords>

  <TimeCreated SystemTime="2024-08-16T00:40:37.8967656Z" />

  <EventRecordID>12731</EventRecordID>

  <Correlation ActivityID="{f4704e36-8e29-49d5-b085-7d3219fd7f32}" />

  <Execution ProcessID="5472" ThreadID="6164" />

  <Channel>System</Channel>

  <Computer>*******</Computer>

  <Security UserID="S-1-5-19" />

  </System>

  • <EventData>

  <Data Name="Length">1019</Data>

  <Data Name="RawData">435045521002FFFFFFFF04000100000002000000FB03000019280000100818140000000000000000000000000000000000000000000000000000000000000000BDC407CF89B7184EB3C41F732CB57131FE6FF5E89C91C54CBA8865ABE14913BB341DCFE074EFDA01020000000000000000000000000000000000000000000000A00100005000000000030000010000001411BCA5646FDE4EB8633E83ED7C83B100000000000000000000000000000000010000000000000000000000000000000000000000000000F0010000C00000000003000000000000ADCC7698B447DB4BB65E16F193C4F3DB00000000000000000000000000000000010000000000000000000000000000000000000000000000B0020000240100000003000000000000011D1E8AF94257459C33565E5CC3F7E800000000000000000000000000000000010000000000000000000000000000000000000000000000D4030000270000000003000000000000A13248C3C302524CA9F19F1D5D7723FC0000000000000000000000000000000003000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000007F010000000000000002010100010000100FA200000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000070000000000000000000000000000000000000000000000000000000000000000000000000000000300000002000000C19683E274EFDA0107000000000000000000000000000000000000000000000035010C000000A0BA000000000000000000000000FF0F13D00A0000000700000000000000B00010001400004D00000000FD010000070000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000001B00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000010000000000000000000000FF00000000000000000000000000000000000000000000000000</Data>

  </EventData>

  </Event>

8/15/2024 8:40:36 PM

  <Provider Name="Microsoft-Windows-Kernel-EventTracing" Guid="{b675ec37-bdb6-4648-bc92-f3fdc74d3ca2}" />

  <EventID>28</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>3</Task>

  <Opcode>25</Opcode>

  <Keywords>0x8000000000000a20</Keywords>

  <TimeCreated SystemTime="2024-08-16T00:40:36.4730931Z" />

  <EventRecordID>96</EventRecordID>

  <Correlation />

  <Execution ProcessID="1400" ThreadID="1404" />

  <Channel>Microsoft-Windows-Kernel-EventTracing/Admin</Channel>

  <Computer>*******</Computer>

  <Security UserID="S-1-5-18" />

  </System>

  • <EventData>

  <Data Name="ProviderGuid">{77811378-e885-4ac2-a580-bc86e4f1bc93}</Data>

  <Data Name="ErrorCode">3221225477</Data>

  </EventData>

  </Event>

8/15/2024 8:40:36 PM

  <Provider Name="EventLog" />

  <EventID Qualifiers="32768">6008</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>0</Task>

  <Opcode>0</Opcode>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2024-08-16T00:40:36.9637417Z" />

  <EventRecordID>12631</EventRecordID>

  <Correlation />

  <Execution ProcessID="2952" ThreadID="3064" />

  <Channel>System</Channel>

  <Computer>*******</Computer>

  <Security />

  </System>

  • <EventData>

  <Data>8:14:58 PM</Data>

  <Data>‎8/‎15/‎2024</Data>

  <Data />

  <Data />

  <Data>16816</Data>

  <Data />

  <Data />

  <Binary>E807080004000F0014000E003A007D00E80708000500100000000E003A007D00600900003C000000010000006009000001000000B00400000100000000000000</Binary>

  </EventData>

  </Event>

8/15/2024 8:40:44 PM

  <Provider Name="Microsoft-Windows-CertificateServicesClient-CertEnroll" Guid="{54164045-7C50-4905-963F-E5BC1EEF0CCA}" EventSourceName="CertEnroll" />

  <EventID Qualifiers="49754">86</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>0</Task>

  <Opcode>0</Opcode>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2024-08-16T00:40:44.5437078Z" />

  <EventRecordID>7565</EventRecordID>

  <Correlation />

  <Execution ProcessID="8388" ThreadID="0" />

  <Channel>Application</Channel>

  <Computer>*******</Computer>

  <Security UserID="S-1-5-18" />

  </System>

  • <EventData>

  <Data Name="Context">***$</Data>

  <Data Name="Url">https://AMD-KeyId-907d65e9b562315997dd5ad086b2b7598957b92c.microsoftaik.azure.net/templates/Aik/scep</Data>

  <Data Name="MessageText">GetCACaps GetCACaps: Not Found {"Message":"The authority "amd-keyid-907d65e9b562315997dd5ad086b2b7598957b92c.microsoftaik.azure.net" does not exist."} HTTP/1.1 404 Not Found Date: Fri, 16 Aug 2024 00:40:43 GMT Content-Length: 121 Content-Type: application/json; charset=utf-8 X-Content-Type-Options: nosniff Strict-Transport-Security: max-age=31536000;includeSubDomains x-ms-request-id: ebf61cfb-1cbd-422d-ac7d-1dd21c5c580c</Data>

  <Data Name="Method">GET(250ms)</Data>

  <Data Name="Stage">GetCACaps</Data>

  <Data Name="ErrorCode">Not found (404). 0x80190194 (-2145844844 HTTP_E_STATUS_NOT_FOUND)</Data>

  </EventData>

  </Event>

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  1. Michael Taylor 60,161 Reputation points
    2024-08-17T17:45:59.0333333+00:00

    Looks like you have an AMD processor. This is an issue with AMD and the TPM. Here is a link to some options that people have found that work until AMD resolves the issue with the certificate.

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