office 2021 professional plus

Question

i have bought a key for Microsoft office pro plus2021 and it won't activate it through key it says it needs mobile activation but its not supported in my country

Answer 1

Hi @Abdallah Mohamed

Did you install and activate Office Professional Plus 2021 on other machines?

• If not, have you redeemed the Office via bound your account to this product key when you open the Office app first time?

Please note, the message says: "the specified Product Key has already been activated the maximum number ---", for one-time Payment versions of Office, it can be only installed on one machine, if you want to transfer it to another one, you will get such message.

So, I suggest you contact the seller, and report this issue.

It is also possible that your device may not be able to connect to Microsoft's servers that causes this issue.

• I suggest you try the following commands in Windows Command Prompt.
• Search CMD, right-click the Command Prompt and run as administrator. Then copy and paste the command below in it, click Enter at last: cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /dstatus
• Please remove the "Last 5 characters of installed product key" (I replace it with XXXXX, but what you type in is what you see on your computer) in this interface: cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXXX
• And then enter the new product key that you bought: cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /inpkey:AAAAABBBBBCCCCCDDDDDEEEEE
• You may also contact Microsoft Support on chat via link: https://support.microsoft.com/en-us/home/contact?

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

---