Verification by Credit Card Does not Work for Free Plan Subscription

Question

I want to sign up for the free plan, everything up to the credit card verification is fine. When it comes to that no matter how many cards I try I get the error that I should check credentials, and all fields including address are highlighted. I am certain that I have entered the info of the cards correctly. The only fields that remain the same between cards are the address fields which I have checked countless times for correctness.

• I use the same address I provided for the previous steps, which was accepted there.
• I tried with the address abbreviated and not abbreviated, neither works.
• The same address has worked in countless other subscriptions outside of Microsoft.
• I am in Turkey, not sure if Microsoft has some other special requirement for Turkey.
• My roommate also tried on his account, with his own credit card, with the same address.

Answer 1

Please check the following:

• The information that you provided for your Azure account profile (including contact email address, street address, and telephone number) is correct.
• The credit card information is correct.
• You don't already have a Microsoft account that uses the same information.

Also see:

https://learn.microsoft.com/en-us/azure/cost-management-billing/troubleshoot-billing/troubleshoot-declined-card?source=recommendations

If the aboved oes not fix, I would recommend you either attempt a different card/ reach out to support.

Connect with @AzureSupport on Twitter

OR

Call global customer service - https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 to raise a support request on your behalf to help you connect with Azure billing and subscription management support.

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola