Duplicate Work and Personal Account

Gerry A 6 Reputation points
2020-12-07T06:00:49.707+00:00

It seems that Microsoft has both a Work and a Personal account for me with the same address.
When I log in to https://myaccount.microsoft.com I can chose work or personal.
Same email address.
Different password for Work and for personal.

This is causing me a lot of grief with Office 365 and OneDrive. I am unable to share my account with my spouse because in OneDrive it "thinks" it is a work account.

I would like to remove the work account but am concerned this will impact my personal files.

I have searched support and the internet to no avail.

Thanks in advance.

Gerry

OneDrive Management
OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Dave Patrick 426K Reputation points MVP
    2020-12-07T15:24:20.627+00:00

    Simplest may be to add an alias to your personal account and make that alias primary.
    https://support.microsoft.com/en-us/account-billing/change-the-email-address-or-phone-number-for-your-microsoft-account-761a662d-8032-88f4-03f3-c9ba8ba0e00b

    --please don't forget to Accept as answer if the reply is helpful--


  2. Erin Ding-MSFT 4,456 Reputation points
    2020-12-08T02:27:57.28+00:00

    @Gerry A

    As DSPatrick said, you could add an alias to your Personal account.
    You may refer to Sukie Qi MSFT's steps in this thread.

    More information, please refer to “Change the email address or phone number for your Microsoft account” provided by DSPatrick.

    If you have any updates, please let us know.


    If an Answer is helpful, please click "Accept Answer" and upvote it.
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  3. Jeroen Burgerhout 36 Reputation points
    2021-02-09T08:35:47.183+00:00

    Hi @Gerry A ,

    Did you managed to resolve your issue?
    I have the same issue.

    0 comments No comments

  4. Phurba Tshering Gurung 41 Reputation points
    2022-06-13T11:12:54.233+00:00

    @Gerry A

    Does your Work and Personal account have same domain? user@Company portal .com for both work and personal.

    If you have the same domain while logging, you might have the work account kept as primary in your personal account. For that keep your outlook account as primary and delate the work account which will be secondary. Delating from alias will not hamper your files.

    We had one client having same issue and did the same process and did manage to solve.