Unable to register my device to Intune Comp Portal- unable to create work profile

Question

Moving from apple to android (Flip6)- unable to access my work apps
Intune company portal is erroring out while enroling- unable to create work profile. Office staff also not able to help.

After I click on Begin on access setup it says-
"Unable to add work profile. Contact IT admin."

and sometimes it says

"Device might not support work profile creation"

Have tried all possible help from internet.

Answer 1

@Motwani, Manali, Thanks for posting in Q&A.

To enroll device in Intune, please be sure your device meets the requirements below and have Intune licenses assigned to the related user.

• Run Android OS version 8.0 and later.
• Run an Android build that has Google Mobile Services connectivity.
• Have Google Mobile Services available and be able to connect to it.

Also, there are some suggestions to fix the issue.

1.Check if there exist some restrictions in Intune portal for Android device enrollment.

2.Check if any work profile existing on this device. Remove it and try again:

• Go to Settings->Passwords & Accounts
• Find Work Tab
• Remove Work Profile and enroll again.

3.Please check if the target user has enrolled device is more than a limit on the number of devices a person can enroll. The device number limit is under Devices > Enroll devices > Enrollment device limit restrictions.

4.Use adb tool to see if any profile existing and delete it.

• Use adb tool to list the account situation on your phone:
• Use adb tool to list the account situation on your phone:
• adb shell pm list users

https://learn.microsoft.com/en-us/dual-screen/android/emulator/adb

• If any existing work profile existing, use adb shell pm remove-user to delete this work profile on your device and enroll again.

5.Check whether the device storage less than 8gb, if yes, please clear the device storage to make it more than 8gb.

6.Reset the device if possible. Then do the re-enroll.

Hope the above suggestions can help.

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