Office 2019 - Open files from SharePoint in the desktop app

Question

Hello everyone,

we have carried out an office migration for a customer. The customer previously had Office 2010 and SharePoint 2010. in this constellation, the customer's employees were always able to open the files from SharePoint directly in the respective desktop app.

Since Office 2019 was introduced, the employees always get the following error message:

When I try to open something in the desktop app, it strangely enough works without any problems.

Do you happen to know if there is a setting or similar in Office 2019 where you can centrally set whether the office apps should be allowed to open files in the desktop app?

I am happy about your feedback !

Many greetings

Frederik

Answer 1

Hi anonymous user-0377,

This issue occurs if UseOnlineContent registry values is configured as 0 which don't allow Office to connect to the Internet.

To resolve this issue, follow these steps to modify the registry:

1. Start Registry Editor.
2. In Registry Editor, locate and then click the following subkey:

HKEY_CURRENT_USER\Software\Microsoft\Office\xx.0\Common\Internet

Note:The xx placeholder is 15 for Office 2013 and 16 for Office 2016, Office 2019, and Office 365 ProPlus.  

1. Locate and then double-click the following value: UseOnlineContent.
2. In the Value Data box, type 2, and then click OK.

More information:

https://learn.microsoft.com/en-us/office365/troubleshoot/access-management/office-feature-disabled

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