wsus windows server 2016

Question

Hi all,

In environment we are using wsus server windows 2016 for client machine monthly patches last week for August month patches are came, but in wsus service console we unable to do approve a patches,

Continuously loading After some time error showing(an error occurred trying to connect the wsus server. this error can happen for a number of reasons.check connectivity with the server)

C:\Windows\SoftwareDistribution\Download path also empty.

I have done all troubleshooting with reference microsoft related page but unable reslove it.

Answer 1

Hello,

Here are a few steps you might consider troubleshooting and resolve the problem:

1. Check WSUS Services and IIS:

Ensure that the WSUS service and IIS (Internet Information Services) are running.

Restart these services to see if that resolves the connectivity issue.

2. Clear the WSUS Cache:

Sometimes, clearing the WSUS cache can resolve issues. You can do this by executing the following commands in an elevated Command Prompt:

     net stop wuauserv

     net stop bits

     rd /s /q %windir%\SoftwareDistribution

     net start bits

     net start wuauserv

Please note that the rd /s /q command deletes all files and folders under the specified directory and its subdirectories. Make sure to back up important data before executing these commands.

3. Re-index the WSUS Database:

Re-indexing the WSUS database might help if it’s become fragmented. You can use the SQL Server Management Studio for this.

4. Reset the WSUS Server:

You can reset WSUS by following these steps:

     Open a Command Prompt window as an administrator.

     Run the following command: wsusutil reset

Best Regards,

Yanhong Liu

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Answer 2

In addition to the above answer, are/were you performing the proper WSUS maintenance including but not limited to running the Server Cleanup Wizard (SCW), declining superseded updates, running the SQL Indexing script, etc.?

https://www.ajtek.ca/wsus/how-to-setup-manage-and-maintain-wsus-part-8-wsus-server-maintenance/

When the WSUS MMC Console can't connect with WSUS, usually the issues stem from either the WSUS Service, IIS services, or the Windows Internal Database services (assuming you're using WID) or the database itself.

https://www.ajtek.ca/wsus/how-do-i-connect-to-the-windows-internal-database-wid/