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Hi! Because ESI for some reason requires me to log in with a private microsoft account rather than my domain email i decided to create a new account. (Since i simply want to keep my private account, well... private) However, some time passed since my signup and i realised that i forgot to write down the new email address used for the microsoft account/esi account. It seems that no information on which account i connected has been sent to my work e-mail either. Is it possible to see which microsoft account was linked somehow?
Unfortunately i can't seem to find a better place to ask this question than here either so i had to select a tag which does not properly match what i am asking either.
Hi @Mats Edvinsson (FläktGroup) ,
Are you able to contact the ESI support over here?
http://esisupport.microsoft.com/
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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)
Best regards,
Leon
Sorry for the late reply, i accidentally added my replies as answers instead of comments.
Here is what i wrote:
No, i am not.
The support page requires me to login.
I think you might see the issue with logging in in order to get help logging in. ;)
To clarify...
The page says to sign in with my work email, which i can do...
But after signing in with my work email, i am also asked to sign in with my associated microsoft account, which is where the problem occurs.
Hi again.
Is it possible to get some more attention on this?
It's been almost a week and i've heard nothing.
Thanks.
Ok, how hard is it supposed to be to get help as a customer?
I feel like i have gone the best route available to me to get help with this but all i've gotten so far is a quick reply telling me to go somewhere i don't have access to followed by 10 days of silence.
Nothing against you personally ofcourse! :)
I just noticed that you tagged me in your original reply.
Do i have to tag you @Leon Laude in order for you to get a notification?
I thought that you would get a notification as soon as i replied to your answer but it seems that is not the case.
I found a similar thread where they have some support email addresses which you could try dropping a mail to, here's the thread:
https://learn.microsoft.com/en-us/answers/questions/61428/unable-to-logon-to-enterprise-skills-initiative-su.html
Thank you @Leon Laude !
I guess i had to tag you then.
That is a little difficult for a new user to know unfortunately. I hope that will change.
Anyway, i will take a look in that thread.
Thank you again!
You're welcome.