Onenote 2016 / Part of my document I created in 2017 are gone?!

Apfel Chen 1 Reputation point

Onenote 2016 version : 16.0.4266.1003
The pages I saved from 2017. July to Dec. were gone of Aug. Sep. Nov when I tried to find them last month on 29th. I checked with hard disc, and every detail I could and I found nothing. I am curious about why the pages I saved successfully and read several times in previous years and sudden gone?! Would you please figure out root cause for me otherwise I wonder if there is any possibly bugs in your product.

My question haven't been answered by Taiwan community over a week and there is no hotline to report and study if there is product issue or other else. I hope to get issue solved because it is thrilled to lose document and feel insure to keep using onenote..
Thank you.

OneNote Management
OneNote Management
OneNote: A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.Management: The act or process of organizing, handling, directing or controlling something.
174 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Erin Ding-MSFT 4,456 Reputation points

    @Apfel Chen

    Generally, if you can't find some of your OneNote notes, it doesn't mean they're gone. Notes can end up in somewhere.

    Have you synced notes in OneNote to OneDrive?

    Please sign in to OneNote online, could you find the lost notes?

    Please try methods in this "Find my lost notes", they may help you find your lost notes.

    Besides, go to File>Info, click Open Backups , and then open the folder and section that contains the lost notes to see if there are your lost notes in it.

    If you have any updates, please post back.

    If an Answer is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.