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SCOM 2012 R2: Agent not getting discovered

kumaravelu 106 Reputation points
2020-12-07T12:16:43.203+00:00

Hi All,

We are unable to discover the Agent in SCOM 2012 R2(Agent managed/Pending management).
Agent OS is 2016.
5723 port is enabled.
added the SCOM group in the Microsoft monitoring agent(case sensitive)
agent event logs we get the below mentioned event ID 20070, 21016 & 20000

kindly assist us on this.

Regards,
Kumar B

Operations Manager
Operations Manager
A family of System Center products that provide infrastructure monitoring, help ensure the predictable performance and availability of vital applications, and offer comprehensive monitoring for datacenters and cloud, both private and public.
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  1. Andrew Tabar 171 Reputation points
    2020-12-07T17:43:00.59+00:00

    Are you doing the discovery from the SCOM console? What exactly are you doing?

  2. AlexZhu-MSFT 5,956 Reputation points Microsoft Vendor
    2020-12-08T02:35:21.803+00:00

    Hi,

    If I understand correctly, we've already installed agent, however, we are unable to see the agents in the console, either under Agent Managed or Pending Management, as shown in below example.

    46044-scom-agent-managed.png

    SCOM 2012 R2 does not officially support Windows Server 2016/2019 as monitored agents. Considering to upgrade to SCOM2016 and then to SCOM 2019.

    https://thesystemcenterblog.com/2019/03/15/upgrading-to-scom-2019-step-by-step/
    Note: this is not from MS, just for your reference.

    You'll find the supported operating systems for SCOM 2012 R2 over here:
    https://learn.microsoft.com/en-us/previous-versions/system-center/system-center-2012-R2/dn281935(v=sc.12)

    Hope the above information helps.

    Alex Zhu

    If the response is helpful, please click "Accept Answer" and upvote it.

  3. Andrew Tabar 171 Reputation points
    2020-12-09T15:57:41.547+00:00

    What errors are on the Operations Manager log on the Azure server?

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