Win10 "Data Usage" app hangs

Jacques Farges - RF 1 Reputation point
2020-12-07T20:30:21.47+00:00

The "Data Usage" Win10 app runs fine on most workstations, except one that get stuck with the message "Loading, please wait. First launch after install might take a while" - any ideas how I could fix this problem?

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
10,553 questions
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  1. Sunny Qi 10,896 Reputation points Microsoft Vendor
    2020-12-08T08:26:21.017+00:00

    Hi,

    Thanks for posting in Q&A platform.

    Please kindly try the following methods and check if the issue can be resolved.

    1. Reinstall Setting app
    Press Windows+X > Click Windows Powershell (Admin) > Copy the following command and paste into Powershell > Enter > Reboot your computer

    Get-AppXPackage -Name Windows.Immersivecontrolpanel | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

    2. Re-register All apps (You will get many reds, ignore them)
    Type Powershell in Windows Start Search box > Right click on Windows Powershell > Run As Administrator > Paste the following command in the PowerShell window and press Enter

    Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

    Reboot your computer

    3. For Testing only - Create a New User Account and login with this new User Account to rule out corruption in user profile
    Press Windows+R > Type lusrmgr.msc and Enter > In the lusrmgr window, right click Users and select New user > Fill the new user required information and click Create > One the new user account is created, sign-out from your account and sign-in to new user account.

    Best Regards,
    Sunny

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  2. Sunny Qi 10,896 Reputation points Microsoft Vendor
    2020-12-10T03:03:57.15+00:00

    Hi @Jacques Farges - RF ,

    Thank you very much for your feedback.

    Please help verify if the Data Usage is under Settings as the following screenshot. As far as I know, Data Usage is a built-in feature in Windows.

    46737-image-1.jpg

    Meanwhile, if you'd like to check how much data your apps are using over a normal network versus a metered network, you can see some of this information in the Task Manager.

    46811-image-2.jpg

    And here is an article talking about Monitor your data usage in Windows 10 for your reference, please kindly check if it was helpful to you.

    Monitor your data usage in Windows 10

    Best Regards,
    Sunny

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  3. Jacques Farges - RF 1 Reputation point
    2020-12-17T16:42:05.237+00:00

    It turned out that I had installed some third party "Data Usage" app, I uninstalled it and just used the built in "Data Usage" feature. So I am able to get Data Usage stats now. But there are 2 issues with this:

    1] I have found the following: If I look at my data usage for our household, then I try to add up the usage of all my Windows PCs, android devices, and Apple music devices, I can't get to the total for the household. So I cannot determine where my usage excess is coming from. I think this is because I haven't searched hard enough how to get data usage info for android devices and apple music devices. :) . Perhaps there is a feature in my router. Or I can install Solar Wind Orion :)

    Also, I suspect that the Data Usage feature in Windows does not fully capture fully my laptop's data usage. For example, yesterday, I spent many hours on a remote desktop session over my company's VPN connection, yet I don't see anything in the data usage wrt "Remote Desktop" or "VPN", unless it's hidden inside of the bandwidth used for "System"?


  4. Sunny Qi 10,896 Reputation points Microsoft Vendor
    2020-12-18T07:04:48.027+00:00

    Hi @Jacques Farges - RF ,

    Thank you very much for your feedback.

    If the Data Usage on Windows 10 cannot achieve your goals, you can also use some useful third-party software to record data usage on Windows 10. For example Networx data monitor or Glasswire.

    For more details, please refer to the following links:

    Networx data monitor

    Glasswire

    (Please Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.
    The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.
    )

    Hope my answer will help you!

    Best Regards,
    Sunny

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