User created personal account same netid and FQDN as our org - can't sign into teams

Andrew Connelly 1 Reputation point
2020-12-08T14:15:08.433+00:00

Hello, One of the users at our organization has created a personal microsoft account with the same netid and FQDN as that of our Org. To be more specific his ID is like JohnDoe@someplace.net and his organizational ID is also JohnDoe@someplace.net. What is happening now is that he is trying to sign into Teams using SSO. Teams hangs during the sign-in process. If anyone is able to check his account to ensure that he does not have two ID's that are the same in the MS data servers that would help us. I much appreciate any insight or advice anyone can proffer. Regards Andrew

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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