How to troubleshoot Windows 10 workstations hang after joined domain

Question

Hi all

Recently, my workplace had Windows 10 Enterprise workstations that freezes at the lock screen or show black screen after joined domain (Windows Server 2022) and restarted.

I am unable to perform control+alt+delete to get to the login screen and sometimes I am also unable to get to the safe mode.

May I know where to get specific logs related to GPO that causes the workstations to freeze?

Answer 1

Hello,

Here are some steps to help you collect the necessary logs:

Event Logs:

Press "Windows Key + R" and then type "eventvwr" and press Enter to open Event Viewer.

Navigate to "Windows Logs" > "System" and look for any errors or warnings at the time of the freeze.

Also navigate to "Windows Logs" > "Application" and look for any errors or warnings.

Group Policy Operational Log:

This log specifically tracks Group Policy operations, which might indicate if a GPO is causing the problem.

In Event Viewer, navigate to Applications and Services Logs > Microsoft > Windows > GroupPolicy > Operational.

Best Regards,

Yanhong Liu

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