App freezes on Remote Desktop when user logs on to second terminal

Serbate1 0 Reputation points
2024-08-20T08:13:57.59+00:00

Hi,

Using a third party app (TPA) with Windows Server 2022. Users log on to the server via Remote Desktop to use the TPA.

Currently using a test bed setup with a fresh copy of Windows Server Standard with Desktop Experience (2022) and updates applied.

Typical scenario:

A user logs on and opens TPA on terminal 1. A little while later same user goes to terminal 2 and logs on thus disconnecting from terminal 1. If the TPA is already open it will sometimes freeze, badly. It then needs to be forcibly closed using task manager.

The developer of the TPA investigated this issue and reported that their app is stuck in the Windows Api function UiaDisconnectProvider. They stated that this was a bug in the initial version of Windows 11 that was later fixed. Is it possible that this bug still exists in Server 2022?

Any help appresiated.

Kind regards

Ser

Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
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Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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