Azure subscription owner/admin left the company, now unable to add another admin or users

Guedes, Kayla 5 Reputation points
2024-08-20T15:22:11.49+00:00

The person who was the admin for our Azure subscription has left the company without adding a backup admin. We are unable to modify access to this subscription and are also unable to create a support ticket as I was not given the proper role by the admin to do so.

How can we regain management access to our subscription?
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  1. brtrach-MSFT 17,476 Reputation points Microsoft Employee
    2024-08-20T23:56:13.8133333+00:00

    @Guedes, Kayla I have sent you a private message regarding this and how we can assist you further. Can you please reply there when you get a chance?

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  2. Kevin Patel 0 Reputation points
    2025-01-24T13:56:43.8966667+00:00

    Hi I have the same issue, Im taking over all IT operations for a company and the current admin had left without leaving any credentials, how am I to submit a ticket if I dont have the permissions too

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