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@Guedes, Kayla I have sent you a private message regarding this and how we can assist you further. Can you please reply there when you get a chance?
Azure subscription owner/admin left the company, now unable to add another admin or users
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 3%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGK%3C/text%3E%3C/svg%3E)
Guedes, Kayla
5
Reputation points
The person who was the admin for our Azure subscription has left the company without adding a backup admin. We are unable to modify access to this subscription and are also unable to create a support ticket as I was not given the proper role by the admin to do so.
How can we regain management access to our subscription?
Community Center | Not monitored
2 answers
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brtrach-MSFT 17,741 Reputation points Microsoft Employee Moderator2024-08-20T23:56:13.8133333+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 28.000000000000004%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
Jacob Thompson 0 Reputation points2025-03-13T01:39:02.6566667+00:00 @brtrach-MSFT , I also have the same issue. How can I get help with this problem?
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 4%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKP%3C/text%3E%3C/svg%3E)
Kevin Patel 0 Reputation points2025-01-24T13:56:43.8966667+00:00 Hi I have the same issue, Im taking over all IT operations for a company and the current admin had left without leaving any credentials, how am I to submit a ticket if I dont have the permissions too