Issues with Microsoft Entra Sign in tokens

Question

I am unable to get into a user account ( I am super Admin). I am blocked and prompted with this error information. Any insight on this could be useful.

Error Code: 53010

Request Id: cd7cfe15-d60b-4542-8d29-3496f5963200

Correlation Id: 303fb9ff-f90f-48c0-bbe5-2f704d6c4b2f

Timestamp: 2024-08-20T17:14:30.639Z

App name: Microsoft App Access Panel

App id: 0000000c-0000-0000-c000-000000000000

IP address:

Device identifier: Not available

Device platform: Windows 10

Device state: Unregistered

Answer 1

Hi @Sebastian Takeshima

Thank you for reaching us!

Based on the error message it's seems that you have been blocked due to the conditional access policy from specific locations or devices.

You can ask any of the co-administrator to adjust or exclude you in the conditional access policy.

If you have one account with admin role and if you are blocked entirely, you can reach out to our support team. You can look into below article to get support numbers depending on your country.

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

or creating a ticket through a different account:  https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

Create a ticket with Microsoft support team. Give them the tenant ID which is locked out in your description. Tell them that no admin account has access anymore and your partners also have no access anymore.

Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with help you in getting access to your tenant or unlock your account depending on your scenario.

Reference: https://learn.microsoft.com/en-us/entra/identity-platform/reference-error-codes#:~:text=AADSTS53010,locations%20or%20devices.

Hope this helps. Do let us know if you any further queries by responding in the comments section.

Thanks,
Akhilesh.

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