Windows 10 deletes my WiFi-Profile

Kjetil Skårdal 1

We've got a WiFi-profile pushed through Endpoint Manager. The profile works perfectly fine and is applied to all our machines. We also have a Guest-WiFi which requires the user to "Accept terms" for that connection in the browser. This one opens automatically after choosing the WiFi. The clients are onboarded with this Guest-WiFi, so that Guest-WiFi profile is created already. Our main wifi-connection is applied to the client later.

What happens is that some how Windows 10 decides to delete our WiFi-profile and automatically just keep the Guest-WiFi. To fix it we have to plug in a ethernet cable for the device to return or get the WiFi policy or profile again. The big problem we have with this is that the clients are in Kiosk mode, so they cannot actually press the network icon in Windows. The "Accept terms" page on the Guest-WiFi which they are connected to when Windows deletes our original profile, is not opened automatically so the client has no internet.

Event log only says:
08:30:01- WIFIconfigurationwlan deleted node .... (our network name)
08:30:31 - Tried to connect without network profile
08:31:01 - Connected to guest wifi succeded with profile

Any suggestions?

Crystal-MSFT 42,466 Reputation points Microsoft Vendor

2020-12-10T03:23:16.333+00:00
anonymous user. From your description, I know the WIFI profile seems deploy successfully to the device. Could you confirm if the device can use the new WIFI profile to connect?

Meanwhile, please also collect the following information to us to clarify:

Get screen shot of the WIFI profile we configured in Intune.

Which group we assign this policy to? If we login with other user, will the issue persists?

For the delete action, when did it happen? Did it happen after we connect the WIFI profile?

How many devices are affected? Is any device working well?

If there's any update, feel free to let us know
Crystal-MSFT 42,466 Reputation points Microsoft Vendor

2020-12-14T09:48:19.633+00:00

anonymous user. Hope things are going well. I am writing to see if we can collect the information for further troubleshooting. If there's anything we can help, feel free to let us know.
Kjetil Skårdal 1 Reputation point

2021-02-04T13:36:04.663+00:00

Hi and sorry for a very late answer. The issue still persists to this day and we haven't done any further investigation in this matter, 1. ![64061-wifi-profile1.png][1]![64052-wifi-profile2.png][2] 2. Assigned to groups which includes all the users that has their enrolled devices. 3. The delete action doesn't seem to have a set pattern. Mostly happens over night when the machine is in sleep mode, but sometimes also when the users are actively using it. 4. Since we've got over 7000 devices onboardet it's not clear how many of the devices that are affected. We also have a "Guest-wifi" which automatically will be in use if the main WiFi-connection disapears so it won't affect the end user experience on a normal day. Before we only had a couple of devices that we could see disconnecting the wifi, but there were no big issue. [1]: /answers/storage/temp/64061-wifi-profile1.png [2]: /answers/storage/temp/64052-wifi-profile2.png
Kjetil Skårdal 1 Reputation point

2021-02-04T13:36:17.77+00:00

The issue became more clear when we released an exam solution in kiosk-mode. Because you cannot sign in with an AzureAD-identity thats not connected to the wifi. And when the kiosk-mode remove the possibility to use the network-icon you are kinda stuck without internet. Only solution is to use ethernet-cable.
Crystal-MSFT 42,466 Reputation points Microsoft Vendor

2021-02-05T07:35:57.643+00:00

anonymous user. From your description it seems the WIFI profile has been deployed successfully via Intune. But on some time. it suddenly deleted by unknown reason. Could you check if there's anti-virus software on these devices? if yes, uninstall them to see if the result will be different However, if the issue is still persists, log analysis is needed. For such case, it is limited in Q&A. We suggest to open case to troubleshoot the issue.
https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Thanks for the understanding.