This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 3%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
I have learned how to use Windbg to analyze dump files and find the cause of blue screens, but I currently have a serious problem and don't know how to solve it once the cause is identified
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 9%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWL%3C/text%3E%3C/svg%3E)
Hello,
It's great that you've learned how to use WinDbg to analyze dump files and identify the causes of blue screens! Once you've identified the cause, solving the problem can involve several steps depending on the specific issue. Here are some general steps you can follow:
Update Drivers: If the blue screen is caused by a faulty or outdated driver, updating the driver to the latest version can often resolve the issue. You can check the manufacturer's website for the latest drivers.
Uninstall Problematic Software: If a specific software is causing the blue screen, try uninstalling it and see if the problem persists. Sometimes, software conflicts can lead to system crashes.
Check for Hardware Issues: Faulty hardware components, such as RAM or hard drives, can also cause blue screens. Running hardware diagnostics can help identify any issues. Tools like MemTest86 can be used to test your RAM.
Run System File Checker: Corrupted system files can also lead to blue screens. Running the System File Checker (sfc /scannow) can help repair any corrupted files.
Check for Overheating: Overheating can cause various issues, including blue screens. Ensure that your computer's cooling system is working properly and that there is no dust buildup.
Use System Restore: If the blue screen started occurring after a recent change, such as a software installation or driver update, you can use System Restore to revert your system to a previous state.
Consult Online Resources: There are many online resources and forums where you can find solutions to specific blue screen errors. Websites like Microsoft Q&A and the Microsoft Learn documentation can be very helpful
What if it's a system kernel file like ntkrnlmp.exe
Is win32.sys a graphics card driver or a kernel file
What if it's a system kernel file like ntkrnlmp.exe
Also, for example, csrs.sys, win32.sys, explorer.exe, are they graphics card drivers or kernel files
I think all three files are related to rendering, so when I see this error, I will provide a method to install the latest graphics card driver
But they are also system files, so if you encounter such a situation, should you provide a method to install the latest graphics card driver or a solution to provide a kernel?
I think I may not have fully understood your reply. Simply put, I have read your reply and I have my own understanding, but I am not sure if I understand correctly. I would like to ask for a few examples that have confirmed that I have fully understood your reply
Case 1
Reason: nvlddmkm.sys
This is obviously a graphics card driver, so should I ask the user to update the latest graphics card driver?
Case 2
Reason: yinshadu.exe
This is a software called "Yin antivirus", should I ask the user to uninstall this software?
Case 3
Reason: ntkrnlmp.exe
This is a system file and also a kernel, but I couldn't find a solution to the blue screen caused by the kernel in the solution you provided