Error Code for Logging into downloaded MS 365 Suite - Outlook

Question

Error Code for Logging into downloaded MS 365 Suite - Outlook

Karla Hurlbert 20

Correlation Id: 30252bd4-651d-49ae-8fe1-963b3275fcfb

Timestamp: 2024-08-21T15:38:33.000Z

DPTI: 800fddd327832bb76743399e77ce25bf82df3f5cb7c49226cf61635dc6d6daf9

Error Tag: 48v35

Error Code: 2147942402

This error is received frequently with trying to log into MS 365 Outlook (classic) from a paid MS365 subscription.

Would anyone know what needs to be done to resolve this?

SokiGuo-MSFT 31,536 Reputation points Microsoft External Staff

2024-08-26T07:49:03.6533333+00:00

Hi @Karla Hurlbert

Haven't received your message for a long time. I am checking the status of this case. Please let us know if you would like further assistance. Meanwhile, if the reply is helpful to you, please try to mark it as an answer, it will help others who encounter the same issue and read this thread. Thank you for your understanding and patience!
Karla Hurlbert 20 Reputation points

2024-08-26T12:00:47.6866667+00:00

Thank you for the follow up post @SokiGuo-MSFT ! While the suggestions listed below did not solve the problem, they caused us to keep researching. We found that our TrendMicro was the issue and exceptions needed to be added on the account level. All the best and thank you! -Karla Hurlbert

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SokiGuo-MSFT 31,536 Reputation points Microsoft External Staff

2024-08-26T07:49:03.6533333+00:00

Hi @Karla Hurlbert

Haven't received your message for a long time. I am checking the status of this case. Please let us know if you would like further assistance. Meanwhile, if the reply is helpful to you, please try to mark it as an answer, it will help others who encounter the same issue and read this thread. Thank you for your understanding and patience!
Karla Hurlbert 20 Reputation points

2024-08-26T12:00:47.6866667+00:00

Thank you for the follow up post @SokiGuo-MSFT ! While the suggestions listed below did not solve the problem, they caused us to keep researching. We found that our TrendMicro was the issue and exceptions needed to be added on the account level. All the best and thank you! -Karla Hurlbert

Answer 1

Hi @Karla Hurlbert

Welcome to our forum!

Based on your error code, the system doesn't seem to be able to find the specified file. This could be due to corrupted or corrupted system files or a conflict with a scheduled task. If the problem only occurs in the Outlook desktop client, try the following possible solutions:

Reset Outlook, disconnect work account from Windows Settings > Accounts > Access work or school, and remove credentials from Credential Manager.
Check for any scheduled tasks, updates, or system changes based on the timestamp of the error.
Repair Office: You can try repairing your Office installation. Go to Control Panel > Programs > Programs and Features, find Microsoft Office in the list, select it, and choose Change. Then select Repair.
Create a new profile. More information, see: Overview of Outlook e-mail profiles - Microsoft Support.

Also, based on user feedback, you can also try this method:

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Error Code for Logging into downloaded MS 365 Suite - Outlook

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