Windows Server 2008R2 Update failure

Frustrated Tech 6 Reputation points
2020-12-09T14:40:16.053+00:00

Hi,

We have extended support for the above OS and I've been trying, without success, to get one of these servers updated with the latest security rollup packs but they constantly fail. All the pre-requisites have been installed successfully (KB4474419, KB4538483), as has the latest SSU - previously July but one was released this week (KB4592510) and this has also installed successfully. The ESU key has been activated successfully with slmgr /ato <ESU activation key> and confirmed that it was successful. Yet, trying to get the latest Security Monthly Quality Rollup pack (KB4592471) to install is proving impossible. The last successful pack to install was September 2020 (KB4577051). I'm now at my wits end trying to work out what is going on. Can anyone offer any ideas as to what I can do to resolve this please? Upgrading to a later version of the server OS isn't an option, as much as I would like to.

Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
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  1. Dave Patrick 426.1K Reputation points MVP
    2020-12-10T14:07:02.527+00:00
    1 person found this answer helpful.
  2. Dave Patrick 426.1K Reputation points MVP
    2020-12-09T14:41:51.52+00:00

    trying to get the latest Security Monthly Quality Rollup pack (KB4592471) to install is proving impossible

    What happens when you try?

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  3. Frustrated Tech 6 Reputation points
    2020-12-09T15:20:38.347+00:00

    Installation Failure: Windows failed to install the following update with error 0x80070005: 2020-12 Security Monthly Quality Rollup for Windows Server 2008 R2 for x64-based Systems (KB4592471)

    The same occurred with the Oct and Nov rollup packs

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  4. Dave Patrick 426.1K Reputation points MVP
    2020-12-09T15:24:23.737+00:00

    0x80070005 = Access Denied. and usually means the user lacks some required permissions. Might try using a different account.

    --please don't forget to Accept as answer if the reply is helpful--

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  5. Frustrated Tech 6 Reputation points
    2020-12-09T15:33:38.463+00:00

    I did see that somewhere but being a domain admin, I assumed I'd have the correct permissions to install updates. I have managed to successfully install the latest SSU and the prereqs under this account also, so would permissions be any different for rollup packs?