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'Cannot download the information you requested' when opening document from SharePoint 2013 to office 2019 (desktop client)

Priti Ram 1 Reputation point
2020-12-09T16:59:15.753+00:00

Hi,

I am unable to open office (2019) documents from SharePoint 2013. I have a slightly different symptom with Office 2016 same SharePoint file - I am able to open it, but cant save to the server.

SharePoint Server Management
SharePoint Server Management
SharePoint Server: A family of Microsoft on-premises document management and storage systems.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Jerry Xu-MSFT 7,946 Reputation points
    2020-12-10T02:54:10.857+00:00

    Hi, @Priti Ram ,

    First have a check with other office document file types like .xlsx, .pptx. If all kind of office documents have the same issue, please have a check with the account used in Office, ensure it has proper permission in SharePoint sites.

    And you can try to repair the office.

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  2. Priti Ram 1 Reputation point
    2020-12-10T23:52:09+00:00

    Hi Jerry,

    I have an update - the problem seems to have gone away as suddenly as it started. I would still like to figure out what happened.
    tried the office repair yesterday, it didn't work.
    Word came up with a challenge for the user credentials (same with excel) and the document opened but it would not allow mw to edit/ make any changes. I did not try PowerPoint.

    Any other ideas if this happens again?

    Thank you,
    Priti