Why does the autosave keeping turning off when I am editing a Word document in Teams

Question

When I open a Word document from Teams the autosave button will sometimes turn off by itself. Does anyone know how to fix it? We have the autosave button in settings ticked on, but sometimes it will turn off by itself.

Answer 1

@Irvine, Colleen

This issue can sometimes occur due to various reasons such as how the document is accessed, permissions, or settings syncing issues. Here are a few steps to troubleshoot and potentially fix the problem:

1. Check Document Permissions:

• Ensure you have the necessary permissions to edit the document. Autosave typically requires full editing permissions.

2. Update Office Apps:

• Ensure that your Office applications, including Word, are up to date. Sometimes, updates fix bugs that might cause such issues.

3. OneDrive/SharePoint Sync:

• Ensure that your OneDrive or SharePoint sync client is running properly as the autosave feature relies on cloud syncing.

4. Check Your Internet Connection:

• Autosave relies on an active internet connection. Ensure you have a stable connection while working on the document.

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