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Hello,
My device is linked to my user account and I am logged into the company portal app, however, SSO registration failed. It was working fine prior to me changing my password. After selecting Register > Authenticating in the Entra window, it shows "Platform SSO Device Registration Failed" [errorCode: -102]. I cannot seem to locate any documentation indicating what error code -102 is. Any help would be appreciated.
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Hi, thanks for posting your question! To clarify, are you experiencing this issue on the macOS? We have a troubleshooting guide for the scenario you're running into, please take a look here: https://learn.microsoft.com/en-us/entra/identity/devices/troubleshoot-macos-platform-single-sign-on-extension?tabs=macOS14
Should you continue to experience any issues, please let us know!
Yes, it is on macOS. I ran through the troubleshooting guide but still cannot pinpoint the issue.
In Users & Groups > Network Server it shows that registration failed and under the user account the SSO tokens etc are not present.