Error with Azure OpenAI 'Bring Your Own Data' Service Preventing Index Creation

Question

Hello I’m having a problem with azure openai and the creation of ai search indexes for my documents using the “bring your own data” service. The problem is that the index is not created with my documents and I get the following error: ” We were unable to connect your data An unexpected error occurred while processing your data. Please try again”. I can’t figure out where this is coming from. thank you

Answer 1

AMROUN Lysa, Firstly, apologies for the delayed response here.

If the issue still persists and you haven't done these already, please try these to isolate;

1. Ensure that you have a valid API key for the "Bring Your Own Data" service. If your API key is invalid or has expired, you may not be able to create an AI search index.
2. Incorrectly mapped index fields may cause such issues. Please make sure that the fields in your index are correctly mapped to the data source fields, as outlined in this doc: Troubleshooting and best practices for Azure OpenAI On Your Data
3. If you’re using custom headers, try reducing the header volume. Future API versions may not support custom headers, so it’s best to avoid relying on them.

Ref: Azure OpenAI Service frequently asked questions

 Kindly let us know, I'll follow-up with you further.

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