AutoRecovery Failed

Question

My MacBook Air just restarted without warning and an important document that was unsaved seems to be lost. I didn't even realize that the computer restarted but when I sat down to my laptop only 2 of the 4 word docs I was working on were open. I have tried and tried but it doesn't appear that the document was autosaved. Is there any way to recover it? There was really important information in the document that I can't recreate.

Answer 1

@Hilary Cissokho

According to your tag, does this issue occur on Word documents?
If yes, please try the following methods.

1.Restore Unsaved Word Document on Mac in Trash.

• Open the Trash.
• Locate a folder called Recovered files. Double click on the folder to open it.
• After opening the folder, try to locate your unsaved Word file.

2.Recover Word Document Not Saved on Mac from the Temporary Folder.

• Go to Applications > Utilities and then double-click on the Terminal.
• In the Terminal, type open $TMPDIR and then hit the Enter button. This should redirect you to the TMP folder. The folder is used to store your files temporarily.
• In the TMP folder, locate a folder called TemporaryItems and open it. Locate the unsaved Word document and right-click on it. Select Open With and then click Microsoft Word.
• Once the file opens in Word, you can save it by clicking File > Save As.

3.Retrieve Unsaved Word Docs on Mac with AutoRecovery.

• Switch to Finder.
• Go > Go To Folder (or press SHIFT + COMMAND + G).
• Enter the appropriate folder path: /Users/<username>/Library/Containers/com.Microsoft/Data/Library/Preferences/AutoRecovery.
• Open the AutoRecovery folder and locate the files that start with AutoRecovery save of. Choose the file you would like to Recover and then add the .doc extension to the file name.
• Double-click the file. The document should open in the Word for Mac.
• Tap File on Word and then select Save As. Type a name for the file and then hit the Save button.

4.Besides, do you use Time Machine to back up files? If yes, you can go to Time Machine to find out if there are the.

---

If an Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

My Word documents just froze, and I had to do ALT CTRL DELETE. All my document changes are lost. Can I get them back?