Accessing SharePoint store from a on-prem site in SharePoint 2013

Question

Hi,

I am trying to access SharePoint store, it is giving error "Sorry we cannot connect to the SharePoint store".

I have checked all other things, everything is in place. I have requested our network team to check the proxy.

They are saying "unable to find any reference of the SharePoint Store in our proxy logs from either our servers or our users"

My questions,

1. When a user goes to the SharePoint store, does the request go via the on-premise server or directly from the user’s computer.
2. If it’s from a server, which server would be creating the request? app server or web front end server?

Answer 1

Hi anonymous user,

To answer your questions:

1)The request go via the on-premise server.

2)Web front end server will integrate with Client to access the SharePoint app store.

For your issue, please use Fiddler to find any clues like this:

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Answer 2

Both the client and SharePoint Servers need Internet access for the SharePoint Store to function.