Personal subscription not available after my account was linked to my company's Azure profile.

Question

Good day,

I have an existing Azure subscription which is billed to my personal account.
After my account was linked to my company's profile I am no longer able to see my original subscription.
When I sign in, I'm automatically redirected to my company's account.

The problem is that I have a virtual machine on this "missing" subscription that's running which I can't stop and its accumulating costs which is a big concern.
I can still access the virtual machine via RDP.

I'm unable to log a support request because I do not have access to the subscription.

Any advise on how I can proceed to regain access to my subscription would be greatly appreciated.

Thanks a lot.

Answer 1

@Schmidty Thanks for your time and co-operation with the support professional.

Sharing the solution for the benefit of the broader community.

We successfully transferred your Pay-As-You-Go Subscription ID from non-active account to active account. kindly request you to log on to the Azure Portal (In-private Browser), check the subscription.

In-case if you do see the subscription after logging in to the Azure Portal. Please refer to the following steps in updating the service admin and try checking the subscription.

• Login to https://account.Azure.com/subscriptions using account admin.
• Click on the “Subscriptions” tab.
• Select the subscription for which you want to change the Service-Administrator.
• Click on “Edit Subscription Details”.
• Here you will find the option to change the Service-Administrator email.
• Enter the email you prefer for managing resources and confirm the changes.

Adding alternate steps to change service admin

• Login to Azure Portal using your account admin email.
• Select 'Cost Management + Billing' on the left pane.
• Select the Billing Scope against email
• Click on 'Subscriptions' under Billing section.
• Select the 'Subscription under 'My subscriptions'.
• The overview page will open for the 'Enterprise Agreement Subscription”. Click on 'Manage' which will take you to the subscription overview section.
• Select ‘Edit Subscription Details’ and change the Service Admin

Hope this helps!

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