Personal subscription not available after my account was linked to my company's Azure profile.

Question

Personal subscription not available after my account was linked to my company's Azure profile.

Schmidty 21

Good day,

I have an existing Azure subscription which is billed to my personal account.
After my account was linked to my company's profile I am no longer able to see my original subscription.
When I sign in, I'm automatically redirected to my company's account.

The problem is that I have a virtual machine on this "missing" subscription that's running which I can't stop and its accumulating costs which is a big concern.
I can still access the virtual machine via RDP.

I'm unable to log a support request because I do not have access to the subscription.

Any advise on how I can proceed to regain access to my subscription would be greatly appreciated.

Thanks a lot.

SadiqhAhmed-MSFT 25,756 Reputation points Microsoft Employee

2020-12-10T14:41:46.82+00:00

Hi @Schmidty
Welcome to Microsoft Q&A community forum!

Sorry for the painful experience. IMO, it could be that your default directory is mapped for both your subscriptions (Company sub & Personal sub). You may want to switch directory and see if that brings up your personal subscription.
Schmidty 21 Reputation points

2020-12-10T15:10:09.97+00:00

Hi @SadiqhAhmed-MSFT

Thanks a lot for feedback.

I have tried to change the directory but there's no option to select another.
It only states the current directory name.

Which role is required for you to be able to switch directory ?

I'll also send an email as suggested.

Appreciate the help.
Schmidty 21 Reputation points

2020-12-10T15:39:10.777+00:00

Hi @SadiqhAhmed-MSFT ,

I'm unable to send an email to the provided address. Is there perhaps another email I can try ?

I get the following response:
"The group xxxxxxx only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list."
SadiqhAhmed-MSFT 25,756 Reputation points Microsoft Employee

2020-12-10T18:34:39.79+00:00

@Schmidty Thanks for the reply. The support team should get back to you once email is sent and support request is created on your behalf.
Let me know how it goes and do share your experience with support team once the issue is resolved.
Schmidty 21 Reputation points

2020-12-10T20:08:57.327+00:00

@SadiqhAhmed-MSFT As mentioned above, I'm unable to send a mail to xxxxxxxxx@xxxxxxx.com . It's blocking me. Is there perhaps another address I can try ?
Looking forward to your response.
SadiqhAhmed-MSFT 25,756 Reputation points Microsoft Employee

2020-12-11T08:33:25.543+00:00

Conversation is taken offline, we shall post an update once the issue is resolved.

SadiqhAhmed-MSFT 25,756 Reputation points Microsoft Employee

2020-12-10T14:41:46.82+00:00

Hi @Schmidty
Welcome to Microsoft Q&A community forum!

Sorry for the painful experience. IMO, it could be that your default directory is mapped for both your subscriptions (Company sub & Personal sub). You may want to switch directory and see if that brings up your personal subscription.
Schmidty 21 Reputation points

2020-12-10T15:10:09.97+00:00

Hi @SadiqhAhmed-MSFT

Thanks a lot for feedback.

I have tried to change the directory but there's no option to select another.
It only states the current directory name.

Which role is required for you to be able to switch directory ?

I'll also send an email as suggested.

Appreciate the help.
Schmidty 21 Reputation points

2020-12-10T15:39:10.777+00:00

Hi @SadiqhAhmed-MSFT ,

I'm unable to send an email to the provided address. Is there perhaps another email I can try ?

I get the following response:
"The group xxxxxxx only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list."
SadiqhAhmed-MSFT 25,756 Reputation points Microsoft Employee

2020-12-10T18:34:39.79+00:00

@Schmidty Thanks for the reply. The support team should get back to you once email is sent and support request is created on your behalf.
Let me know how it goes and do share your experience with support team once the issue is resolved.
Schmidty 21 Reputation points

2020-12-10T20:08:57.327+00:00

@SadiqhAhmed-MSFT As mentioned above, I'm unable to send a mail to xxxxxxxxx@xxxxxxx.com . It's blocking me. Is there perhaps another address I can try ?
Looking forward to your response.
SadiqhAhmed-MSFT 25,756 Reputation points Microsoft Employee

2020-12-11T08:33:25.543+00:00

Conversation is taken offline, we shall post an update once the issue is resolved.

Answer 1

@Schmidty Thanks for your time and co-operation with the support professional.

Sharing the solution for the benefit of the broader community.

We successfully transferred your Pay-As-You-Go Subscription ID from non-active account to active account. kindly request you to log on to the Azure Portal (In-private Browser), check the subscription.

In-case if you do see the subscription after logging in to the Azure Portal. Please refer to the following steps in updating the service admin and try checking the subscription.

• Login to https://account.Azure.com/subscriptions using account admin.
• Click on the “Subscriptions” tab.
• Select the subscription for which you want to change the Service-Administrator.
• Click on “Edit Subscription Details”.
• Here you will find the option to change the Service-Administrator email.
• Enter the email you prefer for managing resources and confirm the changes.

Adding alternate steps to change service admin

• Login to Azure Portal using your account admin email.
• Select 'Cost Management + Billing' on the left pane.
• Select the Billing Scope against email
• Click on 'Subscriptions' under Billing section.
• Select the 'Subscription under 'My subscriptions'.
• The overview page will open for the 'Enterprise Agreement Subscription”. Click on 'Manage' which will take you to the subscription overview section.
• Select ‘Edit Subscription Details’ and change the Service Admin

Hope this helps!

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Personal subscription not available after my account was linked to my company's Azure profile.

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