Issue with my PC

Marek Miškov 1 Reputation point
2020-12-10T10:07:35.027+00:00

Good Morning,

today morning contact me someone from IT Microssoft support and informed me that in my personal PC was found some malware (if I understand correctly).
What is necessary to do ? or was it really someone from your company ?

(it was phone number +421 954 946 508)

Thank you in advance for your clarification.

Best Regards

Marek Miskov
[PII REMOVED]

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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3 answers

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  1. Gary Nebbett 5,746 Reputation points
    2020-12-10T12:28:48.47+00:00

    Hello Marek,

    This is a (very well known) scam of this type: https://en.wikipedia.org/wiki/Technical_support_scam.

    The "caller id" (telephone number) of the caller is not reliable - it can be faked.

    Gary

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  2. Kapil Arya 7,776 Reputation points MVP
    2020-12-10T12:52:55.503+00:00

    Hello,

    Microsoft never calls you to fix your system. It's obviously a tech support scam. Do not call that number and block it.

    Read more here: https://support.microsoft.com/en-us/topic/avoid-and-report-microsoft-technical-support-scams-392515fa-c630-b41d-2039-a637d5eaaec2

    You can also report the scam here: https://www.microsoft.com/reportascam

    Regards.

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  3. Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,706 Reputation points Microsoft Vendor
    2020-12-11T02:12:23.703+00:00

    Hi,

    Please be informed only when you raise an IT ticket to seek for help and prefer a phone call to discuss the issue, will the microsoft IT team call you. Otherwise, there will be no such phone call from Microsoft.

    Kindly read below article about Tech support scams: https://learn.microsoft.com/en-us/windows/security/threat-protection/intelligence/support-scams

    Also learn how to protect yourself from tech support scams: https://support.microsoft.com/en-us/windows/protect-yourself-from-tech-support-scams-2ebf91bd-f94c-2a8a-e541-f5c800d18435

    Thanks,
    Eleven

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