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Windows Autopilot stuck at account setup

Naveed Rafiei 5 Reputation points
2024-08-23T16:14:19.98+00:00

We have tested various laptops, including Surface, Dell, and Lenovo models, across different networks. The issue arises when a laptop is assigned to a user in Intune; after the initial setup, when the user attempts to log in, it accepts the Microsoft account but then persists on the 'please wait' message without any further progress.

Windows Autopilot
Windows Autopilot
A collection of Microsoft technologies used to set up and pre-configure new devices and to reset, repurpose, and recover devices.
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  1. Rahul Jindal [MVP] 9,881 Reputation points MVP
    2024-08-23T22:26:47.01+00:00

    “after the initial setup, when the” what is being considered as the initial setup here? Are you using CA policies?

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  2. LFR78-2277 0 Reputation points
    2024-08-28T15:05:13.81+00:00

    I have the exact same issue, but without user assigned

    After the reseal the computer is shutdown.

    Later on it is powered up, the user logs in and here instead of continuing the User Flow, it remains hung on this screen.

    Tried without policies nor applications deployed, same behaviour.

    Link to my post: https://learn.microsoft.com/en-us/answers/questions/1922072/hybrid-aad-autopilot-stuck-at-please-wait-while-we

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  3. Naveed Rafiei 5 Reputation points
    2024-08-28T15:13:48.0266667+00:00

    We noticed that there was a group missing, we added and it's fixe now

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