Microsoft Security | Windows Autopilot
A service that simplifies device provisioning and setup for end users, enabling zero-touch deployment
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Windows Autopilot stuck at account setup
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 60%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENR%3C/text%3E%3C/svg%3E)
Naveed Rafiei
25
Reputation points
We have tested various laptops, including Surface, Dell, and Lenovo models, across different networks. The issue arises when a laptop is assigned to a user in Intune; after the initial setup, when the user attempts to log in, it accepts the Microsoft account but then persists on the 'please wait' message without any further progress.
Microsoft Security | Windows Autopilot
3 answers
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Naveed Rafiei 25 Reputation points
2024-08-28T15:13:48.0266667+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous2024-08-28T18:04:08.1566667+00:00 What did the group do? Having the same issue currently.
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Anonymous
2025-06-24T02:24:17.1933333+00:00 hi, could you please help advise which group was missing?? I am facing the same issue
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 66%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL2%3C/text%3E%3C/svg%3E)
LFR78-2277 5 Reputation points2024-08-28T15:05:13.81+00:00 I have the exact same issue, but without user assigned
After the reseal the computer is shutdown.
Later on it is powered up, the user logs in and here instead of continuing the User Flow, it remains hung on this screen.
Tried without policies nor applications deployed, same behaviour.
Link to my post: https://learn.microsoft.com/en-us/answers/questions/1922072/hybrid-aad-autopilot-stuck-at-please-wait-while-we
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 69%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERJ%3C/text%3E%3C/svg%3E)
Rahul Jindal 11,631 Reputation points2024-08-23T22:26:47.01+00:00 “after the initial setup, when the” what is being considered as the initial setup here? Are you using CA policies?