The computer did not resync because no time data was available

Question

The computer did not resync because no time data was available

d2o 21

Hi,
Somehow my Windows fail to sync time with the following error "The computer did not resync because no time data was available."
I have this issue on 2 different computers, where I've just formatted and reinstalled "Windows 10 Enterprise - MultipleActivation" iso from my Visual Studio Subscription.

C:\Windows\system32>net stop w32time

C:\Windows\system32>net start w32time
The Windows Time service is starting.
The Windows Time service was started successfully.


C:\Windows\system32>w32tm /config /update
The command completed successfully.

C:\Windows\system32>w32tm /resync /rediscover
Sending resync command to local computer
The computer did not resync because no time data was available.

Any idea?
Thank you

Da Du 6 Reputation points

2021-02-19T02:16:37.213+00:00

Do you check the CMOS clock? Is it the right date and time or wrong?

Da Du 6 Reputation points

2021-02-19T02:16:37.213+00:00

Do you check the CMOS clock? Is it the right date and time or wrong?

Answer 1

Dave Patrick 342.1K MVP

What time source are you trying to use? Might try a different one.

w32tm /unregister
net stop w32time
w32tm /register
net start w32time
w32tm /config /manualpeerlist:<ntp ip address> /syncfromflags:manual /reliable:yes /update
net stop w32time
net start w32time
then check
w32tm /query /source
w32tm /query /configuration

https://tf.nist.gov/tf-cgi/servers.cgi

--please don't forget to Accept as answer if the reply is helpful--

d2o 21

Hi DSPatrick, thank you for helping
Those commands worked through command line, however it still fails from Settings window

PS C:\Windows\system32> w32tm /unregister
W32Time successfully unregistered.
PS C:\Windows\system32> net stop w32time
The Windows Time service is stopping.The service name is invalid.

More help is available by typing NET HELPMSG 2185.

PS C:\Windows\system32> w32tm /register
W32Time successfully registered.
PS C:\Windows\system32> net start w32time
The Windows Time service is starting.
The Windows Time service was started successfully.

PS C:\Windows\system32> w32tm /config /manualpeerlist:129.6.15.28 /syncfromflags:manual /reliable:yes /update
The command completed successfully.

Answer 2

Dave Patrick 342.1K MVP

After this line
w32tm /config /manualpeerlist:129.6.15.28 /syncfromflags:manual /reliable:yes /update

you must restart the time service.

net stop w32time
net start w32time

--please don't forget to Accept as answer if the reply is helpful--

d2o 21 Reputation points

2020-12-12T02:35:31.753+00:00

I did, it's just that pasting this part exceeded the characters limit of the reply, but I executed all the commands, as well as the checks one

Answer 3

Dave Patrick 342.1K MVP

What is the result of?

w32tm /query /source
w32tm /query /configuration

d2o 21 Reputation points

2020-12-12T03:24:11.233+00:00

PS C:\Windows\system32> w32tm /query /source
Local CMOS Clock
PS C:\Windows\system32> w32tm /query /configuration
[Configuration]

EventLogFlags: 2 (Local)
AnnounceFlags: 5 (Local)
TimeJumpAuditOffset: 28800 (Local)
MinPollInterval: 10 (Local)
MaxPollInterval: 15 (Local)
MaxNegPhaseCorrection: 54000 (Local)
MaxPosPhaseCorrection: 54000 (Local)
MaxAllowedPhaseOffset: 1 (Local)

FrequencyCorrectRate: 4 (Local)
PollAdjustFactor: 5 (Local)
LargePhaseOffset: 50000000 (Local)
SpikeWatchPeriod: 900 (Local)
LocalClockDispersion: 10 (Local)
HoldPeriod: 5 (Local)
PhaseCorrectRate: 1 (Local)
UpdateInterval: 360000 (Local)
d2o 21 Reputation points

2020-12-12T03:24:21.087+00:00

[TimeProviders]

NtpClient (Local)
DllName: C:\Windows\SYSTEM32\w32time.DLL (Local)
Enabled: 1 (Local)
InputProvider: 1 (Local)
AllowNonstandardModeCombinations: 1 (Local)
ResolvePeerBackoffMinutes: 15 (Local)
ResolvePeerBackoffMaxTimes: 7 (Local)
CompatibilityFlags: 2147483648 (Local)
EventLogFlags: 1 (Local)
LargeSampleSkew: 3 (Local)
SpecialPollInterval: 32768 (Local)
Type: NTP (Local)
NtpServer: 129.6.15.28 (Local)

NtpServer (Local)
DllName: C:\Windows\SYSTEM32\w32time.DLL (Local)
Enabled: 0 (Local)
InputProvider: 0 (Local)

Answer 4

Dave Patrick 342.1K MVP

Might try a different time source. Also check with your ISP as some block UDP port 123

--please don't forget to Accept as answer if the reply is helpful--

d2o 21 Reputation points

2020-12-12T13:53:37.76+00:00

I've reran the commands using 132.163.97.1 this time, the commands works well, however still fails using the UI.
I doubt my ISP is blocking this port if I can synchronize using command line, but not when Windows Time. Unless they are using different ports?

47507-ntp-issue-test2.txt

Answer 5

Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,621 Microsoft Vendor

Hi,

You can also check if there is any misconfiguration on group policy or registry key.

Please refer to solution 1 & 2 in below article to see if any help.
https://appuals.com/how-to-fix-the-computer-did-not-resync-because-no-time-data-was-available-error-on-windows/

Thanks,

Eleven

If the Answer is helpful, please click "Accept Answer" and upvote it. Thanks.

d2o 21 Reputation points

2020-12-14T04:58:59.673+00:00

Hi ElevenYu, thank you for helping,
Solution 1,
The "Global Configuration Settings" was set to Not Configured already
And those 3 other settings: Configure Windows NTP Client, Enable Windows NTP Client, and Enable Windows NTP Server, were also set to Not Configured already. somehow it wouldn't paste the image to the comment.

Solution 2,
Updating registry w32time Type to NT5DS.
I tried it, but then I couldn't sync time in Adjust date/time, the button was grayed out

Solution 3,
The command worked
PS C:\Windows\system32> w32tm /config /manualpeerlist:time.windows.com,0x1 /syncfromflags:manual /reliable:yes /update
The command completed successfully.

however when I sync using the Adjust date/time settings windows, I still face the same issue "Time synchronization failed"

Solution 4,
Restarted Windows Time service, I've also updated the startup type to Automatic, but again same issue
d2o 21 Reputation points

2020-12-15T22:32:22.11+00:00

Any other suggestions?
Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,621 Reputation points Microsoft Vendor

2020-12-16T01:34:54.25+00:00
Please run below commands:

SFC /Scannow Dism /Online /Cleanup-Image /CheckHealth Dism /Online /Cleanup-Image /ScanHealth DISM /Online /Cleanup-Image /RestoreHealth
d2o 21 Reputation points

2020-12-17T12:26:30.48+00:00

Same issue, everything command line seems to work but not through ui
49080-ntp-issue-test3.txt

The computer did not resync because no time data was available

6 answers

Eleven

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