Computer doesn't wake up properly...

Karl Sultana 1 Reputation point


It restarts instead of wakes up. This is a desktop pc (windows 10). I didn't download, install or do any changes as far as I know, only connected a UPS battery (but that probably a day after the problem started to occur anyway).

What can I try to fix this?


Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
10,516 questions
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  1. Dave Patrick 426K Reputation points MVP

    It restarts instead of wakes up.

    Might check the event logs for clues.

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  2. Kapil Arya 7,591 Reputation points MVP



Please run Power troubleshooter from Settings app > Update & security > Troubleshoot > Additional troubleshootersSee if it helps you. 

    Hope this helps!

  3. Carl Fan 6,836 Reputation points

    Does an auto reboot during it wakes from sleep?
    A common cause of such crashes is a corrupted or wrong driver driver.
    Try to update the BIOS and video card driver from manufacturer's official website.
    Then check for update, if you find new security update need to be installed, installing firstly.
    Run this command prompt powercf.exe -energy and reply with the log file that it will generate.
    Hope this helps and please help to accept as Answer if the response is useful.
    Best Regards,