Red screen

Question

Every time I restart my computer a red screen pops up that says "your pc ran into a problem and needs to restart" when I open task manager and end the task of Microsoft (R) HTML Application host (32 bit) the screen disappears. When I restart it again the red screen is back. I have no idea what to do about it. Please help

Answer 1

Hi,
Please restart to Safe Mode to check if red screen will pops up.
Start your PC in safe mode in Windows 10
https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234
Then perform a clean boot.
How to perform a clean boot in Windows
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
Then open CMD window, right click it and run as admin. Type the command below:
SFC /scannow
DISM.exe /Online /Cleanup-image /Restorehealth
At last, open control panel>program>uninstall program. Uninstall unwanted tri-party software such as Amazon Asisstant.
Hope this helps and please help to accept as Answer if the response is useful.
Best Regards,
Carl