Red screen

Emma Blocker 1 Reputation point
2020-12-13T19:34:24.267+00:00

Every time I restart my computer a red screen pops up that says "your pc ran into a problem and needs to restart" when I open task manager and end the task of Microsoft (R) HTML Application host (32 bit) the screen disappears. When I restart it again the red screen is back. I have no idea what to do about it. Please help

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
10,573 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Carl Fan 6,836 Reputation points
    2020-12-14T05:42:38.493+00:00

    Hi,
    Please restart to Safe Mode to check if red screen will pops up.
    Start your PC in safe mode in Windows 10
    https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234
    Then perform a clean boot.
    How to perform a clean boot in Windows
    https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
    Then open CMD window, right click it and run as admin. Type the command below:
    SFC /scannow
    DISM.exe /Online /Cleanup-image /Restorehealth
    At last, open control panel>program>uninstall program. Uninstall unwanted tri-party software such as Amazon Asisstant.
    Hope this helps and please help to accept as Answer if the response is useful.
    Best Regards,
    Carl

    0 comments No comments