mp4 not displaying video only audio in chrome

Tanmoy Das 796 Reputation points
2020-12-14T03:12:20.92+00:00

Hi,

I have one doc library in a site in SP online where mp4 files are not showing video, only can hear audio.
However, it is working fine in chrome in another site collection library.

Very strange! no difference between the format of the video.

Any idea?

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  1. Elsie Lu_MSFT 9,621 Reputation points
    2020-12-14T08:46:44.4+00:00

    Hi anonymous user,

    To narrow down your issue, I want to confirm:

    1. Are you using .mp4 format? What is the size of this video file?
    2. Which browser did you use when the issue occurred? Have you tried using other browsers?
    3. Is there any difference between the two doc libraries?

    Per my test, when displaying .mp4 in Edge, it works fine:
    47769-5.jpg
    When displaying it in Chrome:
    47770-6.jpg

    Please have a try:

    1. Download the video and upload again to test if it works fine.
    2. Create a new Doc Library and upload it.
    3. Change to another browser.
    4. Add the Video content type. You could refer to this post.

    If the answer is helpful, please click "Accept Answer" and upvote it.

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