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I had to reset Windows 10 on my Azure AD-joined computer, after which I upgraded from 1909 to 20H2. I now have OneDrive Build 20.201.1005.0009. Since then, I've had trouble reconnecting to all the SharePoint folders I was syncing with. For example, I'm a member of a Team with multiple channels. I was able to sync with the Files directory in one channel, but now when I try to sync the files in the General channel, I get an error: "Sorry, we can't sync this folder. You're already syncing a shortcut to a folder from this shared library." I haven't been able to find any documentation on this error. When I look at the Account tab in OneDrive, the channel that I am syncing with doesn't show up, so I can't stop syncing that channel in an attempt to get the new one.
If I click "Add shortcut to OneDrive" instead of "Sync" in the SharePoint interface, I get "Sorry, we can't create a shortcut to General because you already have one to a folder inside it. Do you want to replace that shortcut with General?" [Note: As far as I know, I did not have a shortcut to a folder inside General.] I clicked the Replace button, and that put a shortcut to the SharePoint library inside my OneDrive folder. That's not what I wanted -- I wanted the traditional separation between my personal OneDrive folders and my company's SharePoint libraries.
I see that the "Add shortcut to OneDrive" option is a relatively new feature that has been rolled out to our tenant. Was it intended to replace the SharePoint library sync function, or should we be able to use both simultaneously?
I solved this by logging out of Onedrive, and clicked "sync" on the shared library I wanted (from Onedrive.com). From there you can go to Onedrive settings and sync your personal folder.
Encountered the same issue, only that I can't find any shortcuts. Not in "my files" and not when I search for "*.lnk" in my synced folders.
I had a "quick access" link in my file explorer that was causing the issue. I had also created a "shortcut" to a link that was causing issues. The shortcut or LNK can be anywhere on your computer.
I solved this by finding a subfolder in my OneDrive that was a synchronized link/shortcut to a Shared Folder that I was attempting to synchronize. I kind of found it by fluke as I had forgotten that I had done that ... not sure if there is/was a way to get a list of synchronized links/shortcuts.
I have the topical error message. This started from a sharepoint site that i was able to sync. It somehow stopped syncing and even the blue cloud icon or green chechmark has dissapeared while other sharepoint sites remain find.
Now I see answeres here relating to onedrive and "my files" if i go there in our company site, I get a set of onedrive sites (none of my sharepoint sites appear) and a separate set of quick access sites which appear to be my sharepoint sites.
Question of course is how to get my sharepoint site to sync properly again?????
NB To me it is a complete mystery on why microsoft puts in soo many different wayt to sync a sharepoint site different from a onedrive site all with apparantly unique errors and at the same time generating degenerate error codes so as a user you still have to gamble on what solution might work for you....
Helped me as well! With a small difference - I closed OneDrive first, than went to the Documents list in the selected Sharepoint site and clicked on "Sync".
It opened OneDrive again and synced the folder without any problems.
I had the same issue today and this did solve the issue. I also had to close OneDrive completely and sign back in after I deleted the shortcut.
Update: After removing the newly-created shortcut from OneDrive, I was able to use the Sync feature in SharePoint.
@David Schrag
I am glad that your issue has gone away.
Please remember to accept your replies as answers. This action would help other users who encounter the same issue and read this thread.Â
Thank you for understanding!
Besides, as your issue is related to SharePoint instead of Office Online Server, so I modify the tag "office-online-server-sharepoint" to be "office-sharepoint-server-itpro".
@David Schrag
I am checking this thread, to help close this thread, would you please mark your replys as an answer?
If you have any questions about OneDrive, please post back.
This worked for me too! Thank you.
I am experiencing the same issue but i cant find the shortcut i went to onedrive but dont she a file name shortcut Can anybody give me more details as to where to find the shortcut?
HI! I found I had done two things. I created a shortcut or link to a file on my one drive. That shortcut was on my laptop c: drive. I opened windows File Explorer and put the word "shortcut" in the search box, When I found the file I verified it was a link to a Onedrive file, then deleted it. I also created "quick access" connection to directories on One Drive. Quick Access connections are in the left menu of your windows File Explorer. Once I deleted that, Onedrive let me recreate my sync and everything went back to work. ---- basically go to your computer and your one drive locations in File Explorer and search for "Shortcut" it's a type of file.
best of luck
I am experiencing the same issue but i cant find the shortcut i went to onedrive but dont she a file name shortcut Can anybody give me more details as to where to find the shortcut?
This worked for me. Thanks
I couldn't find the file with any other response as they were all vague, so here is how I found it after trying and trying. Hopefully this will help someone!
I found the file and this is how I did it (probably the long way, but it worked): **- go to "Local Disk
Then completely log out of OneDrive on your computer and quit the program. After that, re-sync the folder and it will work!
This was my experience at least. Good luck!
Jess-3462 was by far the best solution.
I agree 100% with him that all other responses were too vague
His solution worked for me
This solution also worked for me.
This solution also worked for me.
I'm using a Mac as an fyi.
First, I tried to replicate the create a short cut process by creating a short cut for another folder from my SharePoint to ensure that my short cut was actually created. It was, and the folder appeared in my OneDrive on my computer. After about a minute or so, I right-clicked on the folder and in the drop-down menu there was an option to "Remove Shortcut". I click this and it got rid of the folder.
I couldn't match/find the prior folder that I'd created a short cut for, so I had right-click on each of my 30 or so folders until I found the correct folder. I clicked "Remove shortcut" and that solved the issue. I clicked "synch" on my SharePoint, and this just verified that I still wanted to synch the same item or create a new one. This would have driven me insane a two years ago.
Using OneDrive for Business might not look like what is described. There's nobody called "OneDrive - My Files" for a start. Instead, go to your file explorer folder list under "OneDrive - <company name>" in File Explorer.
Check for the name of your misbehaving SharePoint folder - if it's there with a "paused" (or maybe it means "broken") symbol like this (-) next to the name, that is what you have to get rid of. This is shown as a file folder (not a shortcut), but its actually the file folder sitting under your SharePoint local files, the one that has stopped syncing correctly.
Be sure to save whatever you need to, just in case it really IS syncing and you have made a mistake, then delete the (-) folder by using right click / Remove Shortcut, and go back to SharePoint to SYNC and COPY LIBRARY ID again.
Worked for me too. Thanks for sharing.