This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 54%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDL%3C/text%3E%3C/svg%3E)
I can't sign into my Microsoft Account or any Microsoft login page (outlook, onedrive, msn, live.com, and etc.) with Firefox or Edge. All I get is a blank page. The email/phone # and password box do not appear on the sign-in screen at https://login.live.com/login.srf. The problem is with the login.live opening page. it is blank. No way to sign on.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I'm guessing i start a new thread by asking a question.
yes, that's correct.
Yes, it worked on another computer
Glad to hear, you're welcome.
--please don't forget to Accept as answer if the reply is helpful--
I'm guessing i start a new thread by asking a question.
Yes, it worked on another computer, both chrome and edge.
I'd try from another pc, or also an in-private session. Something here may also help.
https://support.microsoft.com/en-us/account-billing/when-you-can-t-sign-in-to-your-microsoft-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735
--please don't forget to Accept as answer if the reply is helpful--
I've tried in-private, no luck.
I have been to the link. The problem is when I go to the logon.live page. I don't get a chance to enter my email address. Normally it has a window that wants your email/phone. All I get is a blank, white screen with address bar. try it https://account.microsoft.com/ or https://login.live.com/login.srf.
Sounds like the pc has problems. I'd try from a different computer.
--please don't forget to Accept as answer if the reply is helpful--
Any idea what the problem is with the PC and why it would just start all of a sudden?
I'd suggest starting a new thread to diagnose problems with the pc.
--please don't forget to Accept as answer if the reply is helpful--
Thanks?
Yeah but I still have the problem on my main computer.
Regardless I answered your question here so please mark it.
i already did.
Actually you marked your own reply as answer.
i dont see how to do yours.
You'll first need to unmark your own.
Thank you!
Hi,
We checked this thread and noticed you are preparing to create a new thread for this issue. So we will focus on your new issue once it created, as this one has been mark as answer and regarded as resolved because of mark action.
Thank you for your understanding.
Bests,
============================================
If the Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.