Microsoft Store - Skype and Your Phone fails to update on all 20H2 machines

Petr Vones 46 Reputation points
2020-12-14T22:11:07.997+00:00

All my machines, either updated from older versions or clean install of 20H2 version have issues to update Skype and Your Phone apps. The download of new versions starts, but immediately stops and says the updates were installed but in fact weren't. There is another confirmation of the issue in Reddit discussion forum.

There is following report in Event log:

Fault bucket 1198431548904994166, type 5
Event Name: StoreAgentSearchUpdatePackagesFailure1
Response: Not available
Cab Id: 0

Problem signature:
P1: Update;Microsoft.WindowsStore_8wekyb3d8bbwe
P2: 80240024
P3: 19042
P4: 685
P5: Windows.Desktop
P6: 8
Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
11,592 questions
{count} votes

Accepted answer
  1. Anonymous
    2020-12-14T23:07:05.647+00:00

    Skype is not currently supported here on QnA. They're actively answering questions in dedicated forums here.
    https://answers.microsoft.com/en-us/skype/forum

    --please don't forget to Accept as answer if the reply is helpful--


1 additional answer

Sort by: Most helpful
  1. TekkieBoy 106 Reputation points
    2020-12-14T22:56:24.193+00:00

    Hello

    P2: 80240024 means: WU_E_NO_UPDATE - There are no updates.

    Can you download the Skype update from the following website, install it manually and then test whether the update is still available in the store?

    Open this website store.rg-adguard.net copy and paste this url in the search field: https://www.microsoft.com/en-us/p/skype/9wzdncrfj364 and then press the Enter Button.
    Scroll down to the Microsoft.SkypeApp_15.67.87.0_neutral_~_kzf8qxf38zg5c.msixbundle and then download and install the package.

    The download source is safe because the packages are loaded directly from the Microsoft servers.

    Friendly greetings
    Sorry for any mistakes. English is not my native language.

    2 people found this answer helpful.

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.